Mortgage company · complaint record
National Asset Mortgage complaints
Filed under NATIONAL ASSET MORTGAGE, LLC
Consumers have filed 39 complaints about National Asset Mortgage since 2018, 7 of them in the last 12 months (-50% on the year before). It answered 85.7% on time and closed 0% with relief for the customer. The most common problem is communication tactics.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 39
- Last 12 months
- 7
- Answered on time
- 85.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #158 of 595
Since January 2018
-50% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 29, 2026
Most complained-about mortgage lenders & servicers
National Asset Mortgage complaints by month
The busiest month was October 2025 (7 complaints). Complaints in the last 12 months are down 50% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How National Asset Mortgage answered all time
- Closed with explanation39100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What National Asset Mortgage complaints are about
Top National Asset Mortgage problems
Inside "Trouble during payment process"
- Loan sold or transferred to another company 2
- Interest rate 1
- Private mortgage insurance (PMI) 1
- Paying off the loan 1
- Escrow, taxes, or insurance 1
- Payment process 1
Where National Asset Mortgage complaints come from
Most complaints: Illinois (16), Arkansas (3), Ohio (3), Florida (2), Georgia (2).
National Asset Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | National Asset MortgageMortgages | - | 7 | - |
Compare side by side: National Asset Mortgage vs Midwest Loan Services · National Asset Mortgage vs Truhome Solutions · National Asset Mortgage vs NEXA Mortgage · National Asset Mortgage vs Hilltop
What people say about National Asset Mortgage
All experiencesNo experiences with National Asset Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest National Asset Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 4, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 17, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 16, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 24, 2025 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 24, 2025 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 1, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 31, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 30, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 16, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 14, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
Questions about National Asset Mortgage
How many complaints does National Asset Mortgage have?
National Asset Mortgage has 39 complaints on record since January 2018, including 7 in the last 12 months and 0 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does National Asset Mortgage respond to complaints?
Yes. National Asset Mortgage answered 85.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with National Asset Mortgage?
The most common problems are communication tactics (2), trouble during payment process (12), attempts to collect debt not owed (8).
Is National Asset Mortgage legit?
National Asset Mortgage is a real company with a public complaint record: consumers have complained about it 39 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is National Asset Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about National Asset Mortgage going up or down?
Down. There were 7 complaints in the last 12 months against 14 in the 12 before (-50%). See every month.
How do I file a complaint against National Asset Mortgage?
Complain to National Asset Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most National Asset Mortgage complaints come from?
Most come from Illinois (16), Arkansas (3), Ohio (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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