Mortgages
NBT Bancorp mortgages complaints
Consumers have filed 18 complaints about NBT Bancorp's mortgages, 5 in the last 12 months. NBT Bancorp answered 100% on time and closed 20% with relief. See the whole NBT Bancorp record.
NBT Bancorp against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | NBT Bancorp | 5 | 100% | 20% |
Latest NBT Bancorp mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 21, 2026 | Mortgages | Trouble during payment processFees charged | Fixed |
| Jul 13, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jun 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Apr 8, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 17, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jul 14, 2025 | Mortgages | Trouble during payment processPayment process | Fixed |
| Jun 23, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| May 14, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 28, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Dec 17, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Nov 15, 2024 | Mortgages | Trouble during payment processInterest rate | Money back |
| Apr 5, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 1, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 5, 2023 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 29, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Nov 23, 2021 | Mortgages | Closing on a mortgage | Explained |
| Nov 10, 2021 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 26, 2021 | Mortgages | Closing on a mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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