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Complaint log

Netspend complaint log

The newest complaints about Netspend, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Mar 13, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTNExplainedYes
Mar 13, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMIExplainedYes
Mar 13, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardARExplainedYes
Mar 12, 2026Credit cardsFees or interestProblem with feesCAExplainedYes
Mar 12, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardSCExplainedYes
Mar 10, 2026Bank accountsManaging an accountBanking errorsGAExplainedNo
Mar 10, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedNo
Mar 9, 2026Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardMNExplainedYes
Mar 8, 2026Bank accountsClosing an accountFunds not received from closed accountLAExplainedYes
Mar 8, 2026Money transfers & appsFraud or scamGAExplainedYes
Mar 8, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Mar 7, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Mar 7, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardMIExplainedYes
Mar 7, 2026Prepaid & gift cardsUnexpected or other feesWYExplainedYes
Mar 5, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardWAExplainedYes
Mar 5, 2026Bank accountsManaging an accountDeposits and withdrawalsPAExplainedYes
Mar 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardDCExplainedYes
Mar 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILExplainedYes
Mar 4, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferLAExplainedYes
Mar 4, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCOExplainedYes
Mar 4, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMMDExplainedYes
Mar 4, 2026Bank accountsManaging an accountProblem accessing accountPAExplainedYes
Mar 3, 2026Bank accountsManaging an accountDeposits and withdrawalsNJExplainedYes
Mar 3, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedORExplainedYes
Mar 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardTXExplainedYes
Mar 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMIExplainedYes
Mar 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Mar 2, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Mar 2, 2026Prepaid & gift cardsUnexpected or other feesGAExplainedYes
Mar 2, 2026Prepaid & gift cardsProblem with a purchase or transferOvercharged for a purchase or transfer you did make with the cardMIExplainedYes
Mar 1, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Mar 1, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Feb 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardAZExplainedYes
Feb 27, 2026Prepaid & gift cardsTrouble using the cardProblem adding moneyCAExplainedYes
Feb 26, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardWIExplainedYes
Feb 26, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferMAExplainedYes
Feb 26, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNDExplainedYes
Feb 25, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILExplainedYes
Feb 25, 2026Bank accountsClosing an accountCan't close your accountCAExplainedYes
Feb 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Feb 24, 2026Prepaid & gift cardsUnexpected or other feesAZExplainedYes
Feb 22, 2026Bank accountsManaging an accountBanking errorsCAExplainedYes
Feb 21, 2026Bank accountsManaging an accountProblem accessing accountVAExplainedYes
Feb 21, 2026Prepaid & gift cardsUnexpected or other feesNYExplainedYes
Feb 21, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferKSExplainedYes
Feb 20, 2026Bank accountsManaging an accountBanking errorsCAExplainedYes
Feb 20, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Feb 20, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardTXExplainedYes
Feb 18, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardINExplainedYes
Feb 18, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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