Mortgage company · complaint record
Norwich Commercial Group complaints
Filed under Norwich Commercial Group, Inc.
Consumers have filed 35 complaints about Norwich Commercial Group since 2015, 6 of them in the last 12 months. It answered 0% on time and closed 18% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 35
- Last 12 months
- 6
- Answered on time
- 0%
- Closed with relief
- 18%
- Last 30 days
- 0
- Rank
- #175 of 595
Since February 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 6, 2026
Most complained-about mortgage lenders & servicers
Norwich Commercial Group complaints by month
The busiest month was August 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Norwich Commercial Group answered all time
- Closed with non-monetary relief514.3%
- Closed with explanation2365.7%
- Untimely response720%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Norwich Commercial Group complaints are about
Top Norwich Commercial Group problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 5
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Where Norwich Commercial Group complaints come from
Most complaints: Connecticut (13), Illinois (4), Massachusetts (4), Maryland (3), Maine (3).
Norwich Commercial Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Norwich Commercial GroupMortgages | - | 6 | - |
Compare side by side: Norwich Commercial Group vs Midwest Loan Services · Norwich Commercial Group vs Truhome Solutions · Norwich Commercial Group vs NEXA Mortgage · Norwich Commercial Group vs Hilltop
What people say about Norwich Commercial Group
All experiencesNo experiences with Norwich Commercial Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Norwich Commercial Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 6, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Sep 12, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Sep 10, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
| Jul 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
| Jan 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
| Dec 3, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
| Oct 9, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | No timely reply |
| May 21, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 4, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 17, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Aug 14, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jul 26, 2023 | Mortgages | Struggling to pay mortgage | Explained |
Questions about Norwich Commercial Group
How many complaints does Norwich Commercial Group have?
Norwich Commercial Group has 35 complaints on record since February 2015, including 6 in the last 12 months and 0 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does Norwich Commercial Group respond to complaints?
Yes. Norwich Commercial Group answered 0% of its complaints on time (within 15 days) and closed 18% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Norwich Commercial Group?
The most common problems are trouble during payment process (10), incorrect information on your report (5), loan servicing, payments, escrow account (7).
Is Norwich Commercial Group legit?
Norwich Commercial Group is a real company with a public complaint record: consumers have complained about it 35 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Norwich Commercial Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Norwich Commercial Group?
Complain to Norwich Commercial Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Norwich Commercial Group complaints come from?
Most come from Connecticut (13), Illinois (4), Massachusetts (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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