Mortgage company · complaint record
Ocwen Financial complaints
Filed under Ocwen Financial Corporation
Consumers have filed 38,232 complaints about Ocwen Financial since 2011, 1,681 of them in the last 12 months (+41% on the year before). It answered 100% on time and closed 1% with relief for the customer - less often than a typical mortgage company. The most common problem is struggling to pay mortgage. It is the 4th most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 38,232
- Last 12 months
- 1,681
- Answered on time
- 100%
- Closed with relief
- 1%
- Last 30 days
- 69
- Rank
- #4 of 595
Since December 2011
+41% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 11, 2026
Most complained-about mortgage lenders & servicers
Ocwen Financial complaints by month
The busiest month was March 2014 (687 complaints). Complaints in the last 12 months are up 41% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Ocwen Financial answered last 12 months
- Closed with monetary relief20.1%
- Closed with non-monetary relief80.5%
- Closed with explanation1,60395.4%
- In progress684%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers3/400.6% closed with relief
- Complaint trend6/15+41% vs last year
What Ocwen Financial complaints are about
Top Ocwen Financial problems last 12 months
Inside "Struggling to pay mortgage"
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 703
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu 425
- Foreclosure 352
- An existing modification, forbearance plan, short sale, or other loss mitigation relief 220
Where Ocwen Financial complaints come from
Most complaints: California (6,424), Florida (3,996), Texas (2,562), New York (2,415), New Jersey (1,854).
Ocwen Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Freedom MortgageMortgages | 48 | 2,041 | D |
| 2 | Ocwen FinancialMortgages | 54 | 1,681 | C |
| 3 | PennyMacMortgages | 89 | 1,490 | A |
| 4 | M&T BankMortgages | 92 | 1,455 | A |
| 5 | Carrington Mortgage ServicesMortgages | 44 | 1,302 | D |
| 6 | Select Portfolio ServicingMortgages | 52 | 1,277 | C |
| 7 | LoanCareMortgages | 46 | 1,091 | D |
| 8 | SeleneMortgages | 50 | 1,063 | C |
Compare side by side: Ocwen Financial vs Freedom Mortgage · Ocwen Financial vs PennyMac · Ocwen Financial vs M&T Bank · Ocwen Financial vs Carrington Mortgage Services
What people say about Ocwen Financial
All experiencesNo experiences with Ocwen Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Ocwen Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 11, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Nov 7, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 6, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Nov 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Nov 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
Questions about Ocwen Financial
How many complaints does Ocwen Financial have?
Ocwen Financial has 38,232 complaints on record since December 2011, including 1,681 in the last 12 months and 69 in the last 30 days. That makes it number 85 of every company by complaints this year.
Does Ocwen Financial respond to complaints?
Yes. Ocwen Financial answered 100% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix; 0.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Ocwen Financial?
The most common problems are struggling to pay mortgage (5,226), trouble during payment process (5,508), incorrect information on your report (1,014).
Is Ocwen Financial legit?
Ocwen Financial is a real company with a public complaint record: consumers have complained about it 38,232 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Ocwen Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about Ocwen Financial going up or down?
Up. There were 1,681 complaints in the last 12 months against 1,188 in the 12 before (+41%). See every month.
How do I file a complaint against Ocwen Financial?
Complain to Ocwen Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Ocwen Financial complaints come from?
Most come from California (6,424), Florida (3,996), Texas (2,562). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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