Mortgage company · complaint record
LoanCare complaints
Filed under LoanCare, LLC
Consumers have filed 8,563 complaints about LoanCare since 2012, 1,091 of them in the last 12 months (+86% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 9th most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 8,563
- Last 12 months
- 1,091
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 47
- Rank
- #9 of 595
Since January 2012
+86% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 31, 2026
Most complained-about mortgage lenders & servicers
LoanCare complaints by month
The busiest month was March 2021 (178 complaints). Complaints in the last 12 months are up 86% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How LoanCare answered last 12 months
- Closed with explanation1,03695%
- In progress555%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend1/15+86% vs last year
What LoanCare complaints are about
Top LoanCare problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 305
- Trying to communicate with the company to fix an issue while managing or servicing your loan 303
- Payment process 234
- Loan sold or transferred to another company 57
- Private mortgage insurance (PMI) 29
- Fees charged 23
Where LoanCare complaints come from
Most complaints: California (1,279), Florida (932), Texas (872), New Jersey (378), Georgia (333).
LoanCare compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ocwen FinancialMortgages | 54 | 1,681 | C |
| 2 | PennyMacMortgages | 89 | 1,490 | A |
| 3 | M&T BankMortgages | 92 | 1,455 | A |
| 4 | Carrington Mortgage ServicesMortgages | 44 | 1,302 | D |
| 5 | Select Portfolio ServicingMortgages | 52 | 1,277 | C |
| 6 | LoanCareMortgages | 46 | 1,091 | D |
| 7 | SeleneMortgages | 50 | 1,063 | C |
| 8 | Mr. CooperMortgages | 60 | 913 | C |
Compare side by side: LoanCare vs Ocwen Financial · LoanCare vs PennyMac · LoanCare vs M&T Bank · LoanCare vs Carrington Mortgage Services
What people say about LoanCare
All experiencesNo experiences with LoanCare yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest LoanCare complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 29, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 29, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
Questions about LoanCare
How many complaints does LoanCare have?
LoanCare has 8,563 complaints on record since January 2012, including 1,091 in the last 12 months and 47 in the last 30 days. That makes it number 120 of every company by complaints this year.
Does LoanCare respond to complaints?
Yes. LoanCare answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 46/100 (grade D).
What do people complain about most with LoanCare?
The most common problems are trouble during payment process (4,065), struggling to pay mortgage (1,464), incorrect information on your report (834).
Is LoanCare legit?
LoanCare is a real company with a public complaint record: consumers have complained about it 8,563 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is LoanCare legit? for the signals, red flags and how to protect yourself.
Are complaints about LoanCare going up or down?
Up. There were 1,091 complaints in the last 12 months against 588 in the 12 before (+86%). See every month.
How do I file a complaint against LoanCare?
Complain to LoanCare in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most LoanCare complaints come from?
Most come from California (1,279), Florida (932), Texas (872). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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