Mortgage company · complaint record
Pacific Union Financial complaints
Filed under Pacific Union Financial, LLC
Consumers have filed 365 complaints about Pacific Union Financial since 2012, none in the last 12 months. It answered 96.2% on time and closed 2% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 365
- Last 12 months
- 0
- Answered on time
- 96.2%
- Closed with relief
- 2%
- Last 30 days
- 0
- Rank
- -
Since November 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 27, 2019
Pacific Union Financial complaints by month
The busiest month was October 2017 (14 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Pacific Union Financial answered all time
- Closed with monetary relief61.6%
- Closed with explanation35998.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Pacific Union Financial complaints are about
Top Pacific Union Financial problems
Where Pacific Union Financial complaints come from
Most complaints: California (49), Texas (40), Florida (23), Pennsylvania (21), New Jersey (20).
Pacific Union Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Pacific Union FinancialMortgages | - | 0 | - |
Compare side by side: Pacific Union Financial vs Midwest Loan Services · Pacific Union Financial vs Truhome Solutions · Pacific Union Financial vs NEXA Mortgage · Pacific Union Financial vs Hilltop
What people say about Pacific Union Financial
All experiencesNo experiences with Pacific Union Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Pacific Union Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 27, 2019 | Mortgages | Trouble during payment process | Explained |
| Jan 22, 2019 | Mortgages | Trouble during payment process | Explained |
| Jan 12, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 11, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 10, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 10, 2019 | Mortgages | Trouble during payment process | Explained |
| Jan 9, 2019 | Mortgages | Trouble during payment process | Explained |
| Jan 9, 2019 | Mortgages | Trouble during payment process | Explained |
| Jan 8, 2019 | Mortgages | Trouble during payment process | Explained |
| Jan 2, 2019 | Mortgages | Trouble during payment process | Explained |
| Jan 2, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Jan 1, 2019 | Mortgages | Trouble during payment process | Explained |
Questions about Pacific Union Financial
How many complaints does Pacific Union Financial have?
Pacific Union Financial has 365 complaints on record since November 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Pacific Union Financial respond to complaints?
Yes. Pacific Union Financial answered 96.2% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Pacific Union Financial?
The most common problems are loan servicing, payments, escrow account (114), trouble during payment process (85), struggling to pay mortgage (59).
Is Pacific Union Financial legit?
Pacific Union Financial is a real company with a public complaint record: consumers have complained about it 365 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Pacific Union Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Pacific Union Financial?
Complain to Pacific Union Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Pacific Union Financial complaints come from?
Most come from California (49), Texas (40), Florida (23). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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