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Complaint log

Perpay complaint log

The newest complaints about Perpay, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jul 6, 2026Credit cardsTrouble using your cardCan't use card to make purchasesARExplainedYes
Jul 5, 2026Money transfers & appsUnauthorized transactions or other transaction problemCAExplainedYes
Jul 4, 2026Bank accountsProblem with a lender or other company charging your accountCan't stop withdrawals from your accountINExplainedYes
Jul 3, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Jul 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Jun 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectAZExplainedYes
Jun 27, 2026Credit reportingIncorrect information on your reportAccount information incorrectLAExplainedYes
Jun 26, 2026Credit cardsCredit monitoring or identity theft protection servicesBilling dispute for servicesPAExplainedYes
Jun 25, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysINExplainedYes
Jun 24, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementOHExplainedYes
Jun 24, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jun 24, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Jun 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jun 21, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtGAExplainedYes
Jun 20, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Jun 18, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Jun 18, 2026Payday & personal loansProblem with additional add-on products or servicesMNExplainedYes
Jun 13, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Jun 12, 2026Bank accountsManaging an accountProblem using a debit or ATM cardPAExplainedYes
Jun 10, 2026Credit reportingImproper use of your reportReporting company used your report improperlyVAExplainedYes
Jun 10, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementOHExplainedYes
Jun 4, 2026Credit reportingIncorrect information on your reportAccount status incorrectVAExplainedYes
Jun 2, 2026Credit reportingProblem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phoneCOExplainedYes
Jun 1, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
May 26, 2026Credit cardsIncorrect information on your reportAccount information incorrectWAExplainedYes
May 24, 2026Credit reportingIncorrect information on your reportAccount information incorrectMSExplainedYes
May 23, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
May 23, 2026Payday & personal loansIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
May 22, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXExplainedYes
May 21, 2026Credit reportingImproper use of your reportReporting company used your report improperlyVAExplainedYes
May 20, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
May 20, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
May 19, 2026Credit reportingIncorrect information on your reportAccount information incorrectNCExplainedYes
May 19, 2026Credit reportingIncorrect information on your reportAccount status incorrectNCExplainedYes
May 18, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXExplainedYes
May 15, 2026Credit cardsStruggling to pay your billFiled for bankruptcyKYExplainedYes
May 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
May 15, 2026Credit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedIAExplainedYes
May 13, 2026Credit cardsIncorrect information on your reportAccount information incorrectGAExplainedYes
May 13, 2026Payday & personal loansIncorrect information on your reportAccount status incorrectOHExplainedYes
May 13, 2026Payday & personal loansProblem with additional add-on products or servicesNJExplainedYes
May 12, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCOExplainedYes
May 12, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceALExplainedYes
May 9, 2026Credit reportingIncorrect information on your reportAccount information incorrectOHExplainedYes
May 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
May 8, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
May 8, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
May 8, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
May 2, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedILExplainedYes
May 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectSCExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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