Mortgage company · complaint record
PHH Mortgage complaints
Filed under PHH Mortgage Services Corporation
Consumers have filed 2,450 complaints about PHH Mortgage since 2011, none in the last 12 months. It answered 99.3% on time and closed 15% with relief for the customer. The most common problem is loan modification,collection,foreclosure.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2,450
- Last 12 months
- 0
- Answered on time
- 99.3%
- Closed with relief
- 15%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 28, 2019
PHH Mortgage complaints by month
The busiest month was June 2019 (118 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How PHH Mortgage answered all time
- Closed with monetary relief331.3%
- Closed with non-monetary relief32713.3%
- Closed with relief50.2%
- Closed with explanation1,99981.6%
- Closed301.2%
- Closed without relief562.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What PHH Mortgage complaints are about
Top PHH Mortgage problems
Where PHH Mortgage complaints come from
Most complaints: California (299), Florida (211), New York (172), New Jersey (167), Pennsylvania (149).
PHH Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | PHH MortgageMortgages | - | 0 | - |
Compare side by side: PHH Mortgage vs Midwest Loan Services · PHH Mortgage vs Truhome Solutions · PHH Mortgage vs NEXA Mortgage · PHH Mortgage vs Hilltop
What people say about PHH Mortgage
All experiencesNo experiences with PHH Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest PHH Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 28, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 28, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 28, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jun 28, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 28, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 27, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 27, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Jun 27, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 27, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Jun 27, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Jun 27, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 26, 2019 | Mortgages | Struggling to pay mortgage | Explained |
Questions about PHH Mortgage
How many complaints does PHH Mortgage have?
PHH Mortgage has 2,450 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does PHH Mortgage respond to complaints?
Yes. PHH Mortgage answered 99.3% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with PHH Mortgage?
The most common problems are loan modification,collection,foreclosure (776), loan servicing, payments, escrow account (744), trouble during payment process (304).
Is PHH Mortgage legit?
PHH Mortgage is a real company with a public complaint record: consumers have complained about it 2,450 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is PHH Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against PHH Mortgage?
Complain to PHH Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most PHH Mortgage complaints come from?
Most come from California (299), Florida (211), New York (172). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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