Mortgage company · complaint record
Plaza Home Mortgage complaints
Filed under PLAZA HOME MORTGAGE, INC.
Consumers have filed 325 complaints about Plaza Home Mortgage since 2012, 17 of them in the last 12 months (+13% on the year before). It answered 88.2% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 325
- Last 12 months
- 17
- Answered on time
- 88.2%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #96 of 595
Since April 2012
+13% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 28, 2026
Most complained-about mortgage lenders & servicers
Plaza Home Mortgage complaints by month
The busiest month was July 2016 (8 complaints). Complaints in the last 12 months are up 13% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Plaza Home Mortgage answered all time
- Closed with monetary relief164.9%
- Closed with non-monetary relief61.8%
- Closed with explanation30292.9%
- Closed10.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Plaza Home Mortgage complaints are about
Top Plaza Home Mortgage problems
Inside "Trouble during payment process"
- Payment process 6
- Trying to communicate with the company to fix an issue while managing or servicing your loan 4
- Escrow, taxes, or insurance 3
- Loan sold or transferred to another company 3
- Lien release 1
- Fees charged 1
Where Plaza Home Mortgage complaints come from
Most complaints: California (51), New York (33), Florida (31), Texas (23), New Jersey (16).
Plaza Home Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Plaza Home MortgageMortgages | - | 17 | - |
Compare side by side: Plaza Home Mortgage vs Midwest Loan Services · Plaza Home Mortgage vs Truhome Solutions · Plaza Home Mortgage vs NEXA Mortgage · Plaza Home Mortgage vs Hilltop
What people say about Plaza Home Mortgage
All experiencesNo experiences with Plaza Home Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Plaza Home Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 28, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 15, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 13, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 16, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 12, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| May 8, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 1, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Apr 16, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
Questions about Plaza Home Mortgage
How many complaints does Plaza Home Mortgage have?
Plaza Home Mortgage has 325 complaints on record since April 2012, including 17 in the last 12 months and 0 in the last 30 days. That makes it number 1,166 of every company by complaints this year.
Does Plaza Home Mortgage respond to complaints?
Yes. Plaza Home Mortgage answered 88.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Plaza Home Mortgage?
The most common problems are trouble during payment process (115), struggling to pay mortgage (44), closing on a mortgage (28).
Is Plaza Home Mortgage legit?
Plaza Home Mortgage is a real company with a public complaint record: consumers have complained about it 325 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Plaza Home Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about Plaza Home Mortgage going up or down?
Up. There were 17 complaints in the last 12 months against 15 in the 12 before (+13%). See every month.
How do I file a complaint against Plaza Home Mortgage?
Complain to Plaza Home Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Plaza Home Mortgage complaints come from?
Most come from California (51), New York (33), Florida (31). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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