Mortgage company · complaint record
Point Digital Finance complaints
Filed under Point Digital Finance, Inc.
Consumers have filed 58 complaints about Point Digital Finance since 2020, 24 of them in the last 12 months (+118% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 58
- Last 12 months
- 24
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #79 of 595
Since September 2020
+118% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 26, 2026
Most complained-about mortgage lenders & servicers
Point Digital Finance complaints by month
The busiest month was April 2026 (4 complaints). Complaints in the last 12 months are up 118% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Point Digital Finance answered all time
- Closed with monetary relief11.7%
- Closed with explanation5798.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Point Digital Finance complaints are about
Top Point Digital Finance problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 4
- Application denials 4
- Negative impact of inaccurate appraisal 4
- Trying to communicate with the company to fix an issue with the application process 2
- Loan estimate or other related disclosures 2
- Fees or costs during the application process 1
Where Point Digital Finance complaints come from
Most complaints: Florida (14), California (7), Massachusetts (4), North Carolina (4), Arizona (4).
Point Digital Finance compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Point Digital FinanceMortgages | - | 24 | - |
Compare side by side: Point Digital Finance vs Midwest Loan Services · Point Digital Finance vs Truhome Solutions · Point Digital Finance vs NEXA Mortgage · Point Digital Finance vs Hilltop
What people say about Point Digital Finance
All experiencesNo experiences with Point Digital Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Point Digital Finance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 26, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Sep 24, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 12, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Aug 31, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Aug 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 13, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Aug 12, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 20, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Jul 13, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 12, 2026 | Mortgages | Trouble during payment processLien release | Explained |
Questions about Point Digital Finance
How many complaints does Point Digital Finance have?
Point Digital Finance has 58 complaints on record since September 2020, including 24 in the last 12 months and 1 in the last 30 days. That makes it number 988 of every company by complaints this year.
Does Point Digital Finance respond to complaints?
Yes. Point Digital Finance answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Point Digital Finance?
The most common problems are applying for a mortgage or refinancing an existing mortgage (20), trouble during payment process (17), closing on a mortgage (13).
Is Point Digital Finance legit?
Point Digital Finance is a real company with a public complaint record: consumers have complained about it 58 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Point Digital Finance legit? for the signals, red flags and how to protect yourself.
Are complaints about Point Digital Finance going up or down?
Up. There were 24 complaints in the last 12 months against 11 in the 12 before (+118%). See every month.
How do I file a complaint against Point Digital Finance?
Complain to Point Digital Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Point Digital Finance complaints come from?
Most come from Florida (14), California (7), Massachusetts (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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