Mortgage company · complaint record
Premium Mortgage complaints
Filed under PREMIUM MORTGAGE CORP
Consumers have filed 10 complaints about Premium Mortgage since 2016, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 10
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since March 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 23, 2025
Most complained-about mortgage lenders & servicers
Premium Mortgage complaints by month
The busiest month was March 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Premium Mortgage answered all time
- Closed with monetary relief220%
- Closed with explanation880%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Premium Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Where Premium Mortgage complaints come from
Most complaints: New York (7), Pennsylvania (1), Florida (1), North Carolina (1).
Premium Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Premium MortgageMortgages | - | 1 | - |
Compare side by side: Premium Mortgage vs Midwest Loan Services · Premium Mortgage vs Truhome Solutions · Premium Mortgage vs NEXA Mortgage · Premium Mortgage vs Hilltop
What people say about Premium Mortgage
All experiencesNo experiences with Premium Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Premium Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 23, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 13, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jun 10, 2025 | Mortgages | Incorrect information on your reportAccount status incorrect | Money back |
| Dec 16, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Oct 5, 2022 | Mortgages | Trouble during payment process | Explained |
| Apr 11, 2022 | Mortgages | Closing on a mortgage | Money back |
| Oct 15, 2020 | Mortgages | Trouble during payment process | Explained |
| Feb 12, 2018 | Mortgages | Closing on a mortgage | Explained |
| Feb 16, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
| Mar 18, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
Questions about Premium Mortgage
How many complaints does Premium Mortgage have?
Premium Mortgage has 10 complaints on record since March 2016, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Premium Mortgage respond to complaints?
Yes. Premium Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Premium Mortgage?
The most common problems are trouble during payment process (3), applying for a mortgage or refinancing an existing mortgage (2), closing on a mortgage (2).
Is Premium Mortgage legit?
Premium Mortgage is a real company with a public complaint record: consumers have complained about it 10 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Premium Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Premium Mortgage?
Complain to Premium Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Premium Mortgage complaints come from?
Most come from New York (7), Pennsylvania (1), Florida (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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