Debt collector · complaint record
Professional Finance complaints
Filed under Professional Finance Company, Inc.
Consumers have filed 785 complaints about Professional Finance since 2013, 90 of them in the last 12 months (+20% on the year before). It answered 92.2% on time and closed 30% with relief for the customer - more often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Weak response record. How it works
- Complaints on record
- 785
- Last 12 months
- 90
- Answered on time
- 92.2%
- Closed with relief
- 30%
- Last 30 days
- 2
- Rank
- #216 of 1,963
Since October 2013
+20% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 30, 2026
Most complained-about debt collectors
Professional Finance complaints by month
The busiest month was January 2023 (15 complaints). Complaints in the last 12 months are up 20% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Professional Finance answered last 12 months
- Closed with monetary relief11.1%
- Closed with non-monetary relief2628.9%
- Closed with explanation6370%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time10/4592.2% on time
- Relief for customers25/4030% closed with relief
- Complaint trend8/15+20% vs last year
What Professional Finance complaints are about
Top Professional Finance problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 142
- Debt was paid 67
- Debt was result of identity theft 22
- Debt was already discharged in bankruptcy and is no longer owed 6
Where Professional Finance complaints come from
Most complaints: Colorado (223), Texas (148), Florida (57), North Carolina (52), Nevada (35).
Professional Finance compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | JDJ InvestmentsDebt collection | 40 | 92 | D |
| 2 | Consumer Collection ManagementDebt collection | 10 | 92 | F |
| 3 | Scott Fetzer Financial GroupDebt collection | 50 | 91 | C |
| 4 | AfniDebt collection | 55 | 90 | C |
| 5 | CAC FinancialDebt collection | 7 | 90 | F |
| 6 | Professional FinanceDebt collection | 43 | 90 | D |
| 7 | Johnson Mark P.CDebt collection | 10 | 89 | F |
| 8 | S & S RecoveryDebt collection | 45 | 89 | D |
Compare side by side: Professional Finance vs JDJ Investments · Professional Finance vs Consumer Collection Management · Professional Finance vs Scott Fetzer Financial Group · Professional Finance vs Afni
What people say about Professional Finance
All experiencesNo experiences with Professional Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Professional Finance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 19, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 15, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 5, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Sep 30, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Sep 14, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| Sep 11, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Sep 10, 2026 | Debt collection | Electronic communicationsContacted before 8am or after 9pm | Fixed |
| Sep 9, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Sep 9, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about Professional Finance
How many complaints does Professional Finance have?
Professional Finance has 785 complaints on record since October 2013, including 90 in the last 12 months and 2 in the last 30 days. That makes it number 497 of every company by complaints this year.
Does Professional Finance respond to complaints?
Yes. Professional Finance answered 92.2% of its complaints on time (within 15 days) and closed 30% with relief - money back or a fix; 1.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 43/100 (grade D).
What do people complain about most with Professional Finance?
The most common problems are attempts to collect debt not owed (237), false statements or representation (93), took or threatened to take negative or legal action (59).
Is Professional Finance legit?
Professional Finance is a real company with a public complaint record: consumers have complained about it 785 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Professional Finance legit? for the signals, red flags and how to protect yourself.
Are complaints about Professional Finance going up or down?
Up. There were 90 complaints in the last 12 months against 75 in the 12 before (+20%). See every month.
How do I file a complaint against Professional Finance?
Complain to Professional Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Professional Finance complaints come from?
Most come from Colorado (223), Texas (148), Florida (57). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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