Auto lender · complaint record
Pronto Finance complaints
Filed under PRONTO FINANCE INC.
Consumers have filed 82 complaints about Pronto Finance since 2020, 24 of them in the last 12 months (+33% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is incorrect information on your report. It is the 28th most complained-about of 193 auto lenders this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 82
- Last 12 months
- 24
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #28 of 193
Since October 2020
+33% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Nov 11, 2026
Most complained-about auto lenders
Pronto Finance complaints by month
The busiest month was June 2025 (4 complaints). Complaints in the last 12 months are up 33% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Pronto Finance answered all time
- Closed with explanation82100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Pronto Finance complaints are about
Top Pronto Finance problems
Inside "Incorrect information on your report"
- Information belongs to someone else 7
- Account information incorrect 6
- Account status incorrect 4
- Information is missing that should be on the report 1
- Public record information inaccurate 1
- Old information reappears or never goes away 1
Where Pronto Finance complaints come from
Most complaints: Illinois (49), Texas (15), Florida (5), Wisconsin (3), Indiana (3).
Pronto Finance compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Pronto FinanceAuto loans & leases | - | 24 | - |
Compare side by side: Pronto Finance vs The Savings Group · Pronto Finance vs AC AutoPay LLC, Denver, CO Branch · Pronto Finance vs CARS Acquisition · Pronto Finance vs EA Holdings
What people say about Pronto Finance
All experiencesNo experiences with Pronto Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Pronto Finance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 11, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 7, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 27, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 15, 2026 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | Explained |
| Oct 15, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 16, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 10, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jun 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 30, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jun 14, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jun 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| May 31, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about Pronto Finance
How many complaints does Pronto Finance have?
Pronto Finance has 82 complaints on record since October 2020, including 24 in the last 12 months and 3 in the last 30 days. That makes it number 988 of every company by complaints this year.
Does Pronto Finance respond to complaints?
Yes. Pronto Finance answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Pronto Finance?
The most common problems are incorrect information on your report (20), repossession (7), attempts to collect debt not owed (8).
Is Pronto Finance legit?
Pronto Finance is a real company with a public complaint record: consumers have complained about it 82 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Pronto Finance legit? for the signals, red flags and how to protect yourself.
Are complaints about Pronto Finance going up or down?
Up. There were 24 complaints in the last 12 months against 18 in the 12 before (+33%). See every month.
How do I file a complaint against Pronto Finance?
Complain to Pronto Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Pronto Finance complaints come from?
Most come from Illinois (49), Texas (15), Florida (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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