Mortgage company · complaint record
Redfin complaints
Filed under Redfin Corporation
Consumers have filed 19 complaints about Redfin since 2020, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 19
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since March 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 9, 2026
Most complained-about mortgage lenders & servicers
Redfin complaints by month
The busiest month was May 2020 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Redfin answered all time
- Closed with explanation1052.6%
- Untimely response947.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Redfin complaints are about
Top Redfin problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
Where Redfin complaints come from
Most complaints: Texas (4), Virginia (2), Georgia (2), California (2), North Carolina (2).
Redfin compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | RedfinMortgages | - | 1 | - |
Compare side by side: Redfin vs Midwest Loan Services · Redfin vs Truhome Solutions · Redfin vs NEXA Mortgage · Redfin vs Hilltop
What people say about Redfin
All experiencesNo experiences with Redfin yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Redfin complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | No timely reply |
| Oct 9, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Mar 21, 2025 | Money transfers & apps | Fraud or scam | No timely reply |
| Mar 2, 2025 | Money transfers & apps | Fraud or scam | No timely reply |
| Dec 20, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Oct 24, 2024 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | No timely reply |
| Oct 14, 2024 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | No timely reply |
| Dec 15, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | No timely reply |
| Sep 5, 2023 | Money transfers & apps | Wrong amount charged or received | No timely reply |
| Mar 28, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 26, 2022 | Mortgages | Closing on a mortgage | Explained |
| Feb 2, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Redfin
How many complaints does Redfin have?
Redfin has 19 complaints on record since March 2020, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Redfin respond to complaints?
Yes. Redfin answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Redfin?
The most common problems are applying for a mortgage or refinancing an existing mortgage (6), closing on a mortgage (4), improper use of your report (3).
Is Redfin legit?
Redfin is a real company with a public complaint record: consumers have complained about it 19 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Redfin legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Redfin?
Complain to Redfin in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Redfin complaints come from?
Most come from Texas (4), Virginia (2), Georgia (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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