Mortgage company · complaint record
Residential Mortgage Services complaints
Filed under Residential Mortgage Services Holdings, Inc.
Consumers have filed 17 complaints about Residential Mortgage Services since 2012, none in the last 12 months. It answered 88.2% on time and closed 38% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 0
- Answered on time
- 88.2%
- Closed with relief
- 38%
- Last 30 days
- 0
- Rank
- -
Since February 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 13, 2024
Residential Mortgage Services complaints by month
The busiest month was October 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Residential Mortgage Services answered all time
- Closed with monetary relief635.3%
- Closed with explanation847.1%
- Closed211.8%
- Untimely response15.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Residential Mortgage Services complaints are about
Top Residential Mortgage Services problems
Inside "Trouble during payment process"
- Payment process 1
Where Residential Mortgage Services complaints come from
Most complaints: New Hampshire (4), Pennsylvania (3), Massachusetts (3), Connecticut (2), Delaware (1).
Residential Mortgage Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Residential Mortgage ServicesMortgages | - | 0 | - |
Compare side by side: Residential Mortgage Services vs Midwest Loan Services · Residential Mortgage Services vs Truhome Solutions · Residential Mortgage Services vs NEXA Mortgage · Residential Mortgage Services vs Hilltop
What people say about Residential Mortgage Services
All experiencesNo experiences with Residential Mortgage Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Residential Mortgage Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 13, 2024 | Mortgages | Trouble during payment processPayment process | No timely reply |
| Dec 1, 2020 | Mortgages | Trouble during payment process | Explained |
| Nov 26, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 30, 2020 | Credit reporting | Identity theft protection or other monitoring servicesReceived unwanted marketing or advertising | Explained |
| Feb 26, 2020 | Mortgages | Trouble during payment process | Explained |
| Jul 12, 2018 | Mortgages | Closing on a mortgage | Explained |
| Mar 23, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Mar 5, 2018 | Mortgages | Closing on a mortgage | Explained |
| Sep 22, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| Jan 2, 2017 | Mortgages | Application, originator, mortgage broker | Money back |
| Dec 11, 2015 | Mortgages | Application, originator, mortgage broker | Money back |
| Oct 29, 2015 | Mortgages | Credit decision / Underwriting | Money back |
Questions about Residential Mortgage Services
How many complaints does Residential Mortgage Services have?
Residential Mortgage Services has 17 complaints on record since February 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Residential Mortgage Services respond to complaints?
Yes. Residential Mortgage Services answered 88.2% of its complaints on time (within 15 days) and closed 38% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Residential Mortgage Services?
The most common problems are trouble during payment process (3), application, originator, mortgage broker (3), credit decision / Underwriting (2).
Is Residential Mortgage Services legit?
Residential Mortgage Services is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Residential Mortgage Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Residential Mortgage Services?
Complain to Residential Mortgage Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Residential Mortgage Services complaints come from?
Most come from New Hampshire (4), Pennsylvania (3), Massachusetts (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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