Mortgage company · complaint record
Roc Capital complaints
Filed under Roc Capital Holdings LLC
Consumers have filed 25 complaints about Roc Capital since 2019, 4 of them in the last 12 months (-67% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 25
- Last 12 months
- 4
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #216 of 595
Since October 2019
-67% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 29, 2026
Most complained-about mortgage lenders & servicers
Roc Capital complaints by month
The busiest month was August 2025 (3 complaints). Complaints in the last 12 months are down 67% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Roc Capital answered all time
- Closed with non-monetary relief14%
- Closed with explanation2496%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Roc Capital complaints are about
Top Roc Capital problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 3
- Fees charged 2
- Paying off the loan 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Lien release 1
Where Roc Capital complaints come from
Most complaints: Illinois (8), New York (4), California (2), Maryland (2), Michigan (2).
Roc Capital compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Roc CapitalMortgages | - | 4 | - |
Compare side by side: Roc Capital vs Midwest Loan Services · Roc Capital vs Truhome Solutions · Roc Capital vs NEXA Mortgage · Roc Capital vs Hilltop
What people say about Roc Capital
All experiencesNo experiences with Roc Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Roc Capital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 18, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 29, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 27, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 4, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Aug 4, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 23, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 17, 2025 | Mortgages | Trouble during payment processLien release | Explained |
| Jun 20, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
Questions about Roc Capital
How many complaints does Roc Capital have?
Roc Capital has 25 complaints on record since October 2019, including 4 in the last 12 months and 0 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does Roc Capital respond to complaints?
Yes. Roc Capital answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Roc Capital?
The most common problems are trouble during payment process (9), struggling to pay mortgage (3), closing on a mortgage (5).
Is Roc Capital legit?
Roc Capital is a real company with a public complaint record: consumers have complained about it 25 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Roc Capital legit? for the signals, red flags and how to protect yourself.
Are complaints about Roc Capital going up or down?
Down. There were 4 complaints in the last 12 months against 12 in the 12 before (-67%). See every month.
How do I file a complaint against Roc Capital?
Complain to Roc Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Roc Capital complaints come from?
Most come from Illinois (8), New York (4), California (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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