Mortgages
Santander Holdings USA mortgages complaints
Consumers have filed 208 complaints about Santander Holdings USA's mortgages, 35 in the last 12 months (-22%). Santander Holdings USA answered 100% on time and closed 7% with relief. See the whole Santander Holdings USA record.
Santander Holdings USA against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Santander Holdings USA | 35 | 100% | 7% |
Latest Santander Holdings USA mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 22, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 8, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 5, 2026 | Mortgages | Trouble during payment processLien release | In progress |
| Oct 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Aug 3, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jul 23, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 17, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Jul 16, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jun 28, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 22, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jun 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 1, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| May 29, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| May 21, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| May 8, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| May 8, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Apr 10, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 1, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 27, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Mar 25, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Mar 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 25, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 18, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Feb 6, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Fixed |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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