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Complaint log

Securus J complaint log

The newest complaints about Securus J, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jan 19, 2022Money transfers & appsUnexpected or other feesIAExplainedYes
Jan 19, 2022CryptoOther service problemCAExplainedYes
Jan 16, 2022Money transfers & appsConfusing or misleading advertising or marketingVAExplainedYes
Jan 16, 2022Money transfers & appsUnauthorized transactions or other transaction problemNCExplainedYes
Jan 14, 2022Money transfers & appsUnexpected or other feesILExplainedYes
Jan 14, 2022Money transfers & appsOther transaction problemVAExplainedYes
Jan 13, 2022Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Jan 13, 2022CryptoUnexpected or other feesILExplainedYes
Jan 13, 2022Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyFLExplainedYes
Jan 13, 2022Money transfers & appsUnexpected or other feesVAExplainedYes
Jan 12, 2022Money transfers & appsWrong amount charged or receivedVAExplainedYes
Jan 12, 2022Money transfers & appsManaging, opening, or closing your mobile wallet accountAZExplainedYes
Jan 10, 2022Money transfers & appsOther service problemILExplainedYes
Jan 10, 2022Money transfers & appsOther service problemILExplainedYes
Jan 10, 2022CryptoUnexpected or other feesILExplainedYes
Jan 10, 2022Money transfers & appsOther transaction problemVAExplainedYes
Jan 10, 2022Money transfers & appsUnexpected or other feesVAExplainedYes
Jan 10, 2022Money transfers & appsUnexpected or other feesFLExplainedYes
Jan 8, 2022Money transfers & appsUnexpected or other feesNJExplainedYes
Jan 8, 2022Money transfers & appsUnexpected or other feesVAExplainedYes
Jan 7, 2022Money transfers & appsManaging, opening, or closing your mobile wallet accountAZExplainedYes
Jan 3, 2022CryptoConfusing or missing disclosuresNYExplainedYes
Dec 26, 2021Money transfers & appsConfusing or missing disclosuresORExplainedYes
Nov 23, 2021Money transfers & appsConfusing or misleading advertising or marketingNYExplainedYes
Nov 22, 2021Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardMIExplainedYes
Nov 19, 2021Money transfers & appsUnexpected or other feesMOExplainedYes
Nov 10, 2021Prepaid & gift cardsUnexpected or other feesILExplainedYes
Nov 9, 2021Credit cardsOther features, terms, or problemsOther problemNYExplainedYes
Nov 8, 2021Money transfers & appsUnexpected or other feesILExplainedYes
Nov 6, 2021Prepaid & gift cardsUnexpected or other feesMOExplainedYes
Oct 20, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Sep 1, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Aug 23, 2021CryptoOther transaction problemFLExplainedYes
Aug 22, 2021Money transfers & appsUnexpected or other feesCAExplainedYes
Jul 7, 2021Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
May 24, 2021Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardGAExplainedYes
May 23, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferGAExplainedYes
Apr 5, 2021Money transfers & appsOther service problemGAExplainedYes
Mar 30, 2021CryptoFraud or scamVAExplainedYes
Mar 8, 2021Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardMIExplainedYes
Dec 15, 2020Money transfers & appsMoney was not available when promisedVAExplainedYes
Dec 2, 2020Money transfers & appsOther transaction problemSCExplainedYes
Dec 1, 2020Money transfers & appsFraud or scamGAExplainedYes
Oct 19, 2020CryptoOther service problemFLExplainedYes
Aug 19, 2020Money transfers & appsManaging, opening, or closing your mobile wallet accountFLExplainedYes
Jun 2, 2020Money transfers & appsFraud or scamFLExplainedYes
Mar 4, 2020Money transfers & appsUnauthorized transactions or other transaction problemOHExplainedYes
Feb 11, 2020Bank accountsManaging an accountFee problemFLExplainedYes
Nov 23, 2019Money transfers & appsFraud or scamFLExplainedYes
Oct 29, 2019CryptoOther service problemVAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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