Mortgage company · complaint record
Sombrero Capital complaints
Filed under Sombrero Capital LLC
Consumers have filed 21 complaints about Sombrero Capital since 2023, 7 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 21
- Last 12 months
- 7
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #158 of 595
Since January 2023
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 3, 2026
Most complained-about mortgage lenders & servicers
Sombrero Capital complaints by month
The busiest month was April 2025 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sombrero Capital answered all time
- Closed with explanation21100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Sombrero Capital complaints are about
Top Sombrero Capital problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 5
- Payment process 2
- Escrow, taxes, or insurance 1
- Fees charged 1
Where Sombrero Capital complaints come from
Most complaints: Florida (5), Texas (4), Alabama (3), North Carolina (2), Ohio (2).
Sombrero Capital compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Sombrero CapitalMortgages | - | 7 | - |
Compare side by side: Sombrero Capital vs Midwest Loan Services · Sombrero Capital vs Truhome Solutions · Sombrero Capital vs NEXA Mortgage · Sombrero Capital vs Hilltop
What people say about Sombrero Capital
All experiencesNo experiences with Sombrero Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sombrero Capital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 3, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 7, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 7, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 28, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 29, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 11, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 6, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 7, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 29, 2025 | Mortgages | Trouble during payment processFees charged | Explained |
| Apr 22, 2025 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Questions about Sombrero Capital
How many complaints does Sombrero Capital have?
Sombrero Capital has 21 complaints on record since January 2023, including 7 in the last 12 months and 0 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does Sombrero Capital respond to complaints?
Yes. Sombrero Capital answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Sombrero Capital?
The most common problems are trouble during payment process (10), struggling to pay mortgage (4), incorrect information on your report (4).
Is Sombrero Capital legit?
Sombrero Capital is a real company with a public complaint record: consumers have complained about it 21 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sombrero Capital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Sombrero Capital?
Complain to Sombrero Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sombrero Capital complaints come from?
Most come from Florida (5), Texas (4), Alabama (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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