Mortgage company · complaint record
Southpoint Financial Services complaints
Filed under SOUTHPOINT FINANCIAL SERVICES, INC.
Consumers have filed 13 complaints about Southpoint Financial Services since 2012, 3 of them in the last 12 months. It answered 0% on time and closed 12% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 13
- Last 12 months
- 3
- Answered on time
- 0%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- #250 of 595
Since May 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 28, 2026
Most complained-about mortgage lenders & servicers
Southpoint Financial Services complaints by month
The busiest month was May 2012 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Southpoint Financial Services answered all time
- Closed with monetary relief17.7%
- Closed with explanation646.2%
- Closed without relief17.7%
- Untimely response538.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Southpoint Financial Services complaints are about
Top Southpoint Financial Services problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Loan sold or transferred to another company 1
Where Southpoint Financial Services complaints come from
Most complaints: Georgia (6), Wisconsin (2), Texas (2), Minnesota (1), Virginia (1).
Southpoint Financial Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Southpoint Financial ServicesMortgages | - | 3 | - |
Compare side by side: Southpoint Financial Services vs Midwest Loan Services · Southpoint Financial Services vs Truhome Solutions · Southpoint Financial Services vs NEXA Mortgage · Southpoint Financial Services vs Hilltop
What people say about Southpoint Financial Services
All experiencesNo experiences with Southpoint Financial Services yet. Yours would be the first on the record - and the one the next person reads.
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Full logQuestions about Southpoint Financial Services
How many complaints does Southpoint Financial Services have?
Southpoint Financial Services has 13 complaints on record since May 2012, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does Southpoint Financial Services respond to complaints?
Yes. Southpoint Financial Services answered 0% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Southpoint Financial Services?
The most common problems are trouble during payment process (3), closing on a mortgage (2), took or threatened to take negative or legal action (1).
Is Southpoint Financial Services legit?
Southpoint Financial Services is a real company with a public complaint record: consumers have complained about it 13 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Southpoint Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Southpoint Financial Services?
Complain to Southpoint Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Southpoint Financial Services complaints come from?
Most come from Georgia (6), Wisconsin (2), Texas (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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