Card issuer · complaint record
Sterling Jewelers complaints
Filed under STERLING JEWELERS, INC.
Consumers have filed 1,477 complaints about Sterling Jewelers since 2012, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is problem with a purchase shown on your statement. It is the 40th most complained-about of 52 credit card companies this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1,477
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #40 of 52
Since June 2012
new vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Nov 27, 2025
Most complained-about credit card companies
Sterling Jewelers complaints by month
The busiest month was August 2017 (25 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sterling Jewelers answered all time
- Closed with monetary relief342.3%
- Closed with non-monetary relief372.5%
- Closed with explanation1,38593.8%
- Closed211.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Sterling Jewelers complaints are about
Top Sterling Jewelers problems
Inside "Incorrect information on your report"
- Information belongs to someone else 90
- Account status incorrect 69
- Account information incorrect 62
- Old information reappears or never goes away 20
- Information is missing that should be on the report 4
- Public record information inaccurate 3
Where Sterling Jewelers complaints come from
Most complaints: Florida (169), California (135), Texas (115), Georgia (90), Pennsylvania (85).
Sterling Jewelers compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
| 2 | ExtoCredit cards | 36 | 201 | D |
| 3 | TomoCreditCredit cards | 50 | 92 | C |
| 4 | ZendableCredit cards | 58 | 48 | C |
| 5 | FizzCredit cards | 0 | 42 | F |
| 6 | Fidem BaltimoreCredit cards | 45 | 36 | D |
| 7 | Total CardCredit cards | 45 | 31 | D |
| 8 | Sterling JewelersCredit cards | - | 1 | - |
Compare side by side: Sterling Jewelers vs Mercury Financial Intermediate · Sterling Jewelers vs Exto · Sterling Jewelers vs TomoCredit · Sterling Jewelers vs Zendable
What people say about Sterling Jewelers
All experiencesNo experiences with Sterling Jewelers yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sterling Jewelers complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 27, 2025 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 7, 2023 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 6, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 4, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 14, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Sep 14, 2023 | Debt collection | Took or threatened to take negative or legal actionCollected or attempted to collect exempt funds | Explained |
| Aug 17, 2023 | Credit reporting | Improper use of your reportReport provided to employer without your written authorization | Explained |
| Jun 21, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 25, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 17, 2023 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Apr 6, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Mar 29, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Questions about Sterling Jewelers
How many complaints does Sterling Jewelers have?
Sterling Jewelers has 1,477 complaints on record since June 2012, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Sterling Jewelers respond to complaints?
Yes. Sterling Jewelers answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Sterling Jewelers?
The most common problems are problem with a purchase shown on your statement (26), incorrect information on your report (250), attempts to collect debt not owed (203).
Is Sterling Jewelers legit?
Sterling Jewelers is a real company with a public complaint record: consumers have complained about it 1,477 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sterling Jewelers legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Sterling Jewelers?
Complain to Sterling Jewelers in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sterling Jewelers complaints come from?
Most come from Florida (169), California (135), Texas (115). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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