Loan servicer · complaint record
Summit Horizon Financial Services complaints
Consumers have filed 17 complaints about Summit Horizon Financial Services since 2020, none in the last 12 months. It answered 17.6% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 0
- Answered on time
- 17.6%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since December 2020
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Sep 8, 2025
Summit Horizon Financial Services complaints by month
The busiest month was July 2021 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Summit Horizon Financial Services answered all time
- Closed with explanation1164.7%
- Untimely response635.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Summit Horizon Financial Services complaints are about
Top Summit Horizon Financial Services problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 6
- Don't agree with the fees charged 2
- Keep getting calls about your loan 1
- Trouble with how payments are being handled 1
- Need information about your loan balance or loan terms 1
Where Summit Horizon Financial Services complaints come from
Most complaints: California (4), Florida (3), Michigan (3), Missouri (1), New York (1).
Summit Horizon Financial Services compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Summit Horizon Financial ServicesStudent loans | - | 0 | - |
Compare side by side: Summit Horizon Financial Services vs Earnest · Summit Horizon Financial Services vs College Ave Student Loan Servicing · Summit Horizon Financial Services vs Meritize Financial · Summit Horizon Financial Services vs LendKey Technologies
What people say about Summit Horizon Financial Services
All experiencesNo experiences with Summit Horizon Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Summit Horizon Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 8, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Jan 22, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Dec 4, 2023 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | No timely reply |
| May 31, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Feb 4, 2023 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | No timely reply |
| Nov 3, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Mar 21, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 18, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 9, 2022 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Dec 15, 2021 | Debt relief & credit repair | Fraud or scam | Explained |
| Oct 13, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 28, 2021 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
Questions about Summit Horizon Financial Services
How many complaints does Summit Horizon Financial Services have?
Summit Horizon Financial Services has 17 complaints on record since December 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Summit Horizon Financial Services respond to complaints?
Yes. Summit Horizon Financial Services answered 17.6% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Summit Horizon Financial Services?
The most common problems are dealing with your lender or servicer (11), fraud or scam (2), struggling to repay your loan (1).
Is Summit Horizon Financial Services legit?
Summit Horizon Financial Services is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Summit Horizon Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Summit Horizon Financial Services?
Complain to Summit Horizon Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Summit Horizon Financial Services complaints come from?
Most come from California (4), Florida (3), Michigan (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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