Bank accounts

Synchrony bank accounts complaints

Consumers have filed 2,254 complaints about Synchrony's bank accounts, 262 in the last 12 months (+7%). Synchrony answered 98.1% on time and closed 8% with relief. See the whole Synchrony record.

Synchrony against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615
13	Synchrony	262	+7%	98.1%	8%	2,254

Every bank ranked

Latest Synchrony bank accounts complaints

Received	About	Issue	State	Answer	On time
Nov 4, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	In progress	Yes
Nov 4, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NE	In progress	Yes
Nov 2, 2026	Bank accounts	Closing an accountFunds not received from closed account	CA	In progress	Yes
Nov 2, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	VT	In progress	Yes
Oct 30, 2026	Bank accounts	Managing an accountDeposits and withdrawals	FL	Explained	Yes
Oct 29, 2026	Bank accounts	Managing an accountDeposits and withdrawals	FL	In progress	Yes
Oct 28, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	FL	In progress	Yes
Oct 28, 2026	Bank accounts	Managing an accountProblem accessing account	CA	In progress	Yes
Oct 28, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	MD	In progress	Yes
Oct 23, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NJ	In progress	Yes
Oct 23, 2026	Bank accounts	Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount	PA	In progress	Yes
Oct 23, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	FL	In progress	Yes
Oct 23, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	MO	Explained	Yes
Oct 22, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	TX	In progress	Yes
Oct 21, 2026	Bank accounts	Managing an accountDeposits and withdrawals	TX	In progress	Yes
Oct 20, 2026	Bank accounts	Managing an accountDeposits and withdrawals	VT	In progress	Yes
Oct 17, 2026	Bank accounts	Managing an accountDeposits and withdrawals	WA	In progress	Yes
Oct 16, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	NC	In progress	Yes
Oct 16, 2026	Bank accounts	Managing an accountProblem with fees or penalties	MD	In progress	Yes
Oct 15, 2026	Bank accounts	Managing an accountDeposits or withdrawals	NY	In progress	Yes
Oct 15, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NJ	In progress	Yes
Oct 14, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	GA	In progress	Yes
Oct 10, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	LA	In progress	Yes
Oct 9, 2026	Bank accounts	Managing an accountProblem with renewal	MA	In progress	Yes
Oct 8, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	TX	In progress	Yes
Oct 7, 2026	Bank accounts	Managing an accountProblem making or receiving payments	TX	In progress	Yes
Oct 7, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	ID	Explained	Yes
Oct 6, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	PA	In progress	Yes
Oct 6, 2026	Bank accounts	Managing an accountProblem accessing account	HI	Explained	Yes
Oct 5, 2026	Bank accounts	Managing an accountProblem accessing account	-	In progress	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works