Student loans
Texas Higher Education Coordinating Board student loans complaints
Consumers have filed 71 complaints about Texas Higher Education Coordinating Board's student loans, 3 in the last 12 months. Texas Higher Education Coordinating Board answered 66.7% on time and closed 0% with relief. See the whole Texas Higher Education Coordinating Board record.
Texas Higher Education Coordinating Board against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Texas Higher Education Coordinating Board | 3 | 66.7% | 0% |
Latest Texas Higher Education Coordinating Board student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 13, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 13, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 10, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 4, 2025 | Student loans | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Jul 16, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 14, 2025 | Student loans | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 13, 2025 | Student loans | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 13, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 11, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 10, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 4, 2023 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Oct 5, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jul 15, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 14, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 21, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 15, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Aug 15, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 27, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jun 3, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 14, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 12, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 28, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Dec 17, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 1, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 21, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 19, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 22, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 20, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 15, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| May 8, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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