Loan servicer · complaint record
Texas Higher Education Coordinating Board complaints
Consumers have filed 102 complaints about Texas Higher Education Coordinating Board since 2012, 5 of them in the last 12 months. It answered 80% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 29th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 102
- Last 12 months
- 5
- Answered on time
- 80%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #29 of 47
Since March 2012
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: May 5, 2026
Most complained-about student loan servicers
Texas Higher Education Coordinating Board complaints by month
The busiest month was March 2012 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Texas Higher Education Coordinating Board answered all time
- Closed with explanation9997.1%
- Untimely response32.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Texas Higher Education Coordinating Board complaints are about
Top Texas Higher Education Coordinating Board problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 13
- Received bad information about your loan 7
- Problem with customer service 2
- Need information about your loan balance or loan terms 2
- Don't agree with the fees charged 1
- Keep getting calls about your loan 1
Where Texas Higher Education Coordinating Board complaints come from
Most complaints: Texas (92), California (2), Colorado (1), District of Columbia (1), Maryland (1).
Texas Higher Education Coordinating Board compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Texas Higher Education Coordinating BoardStudent loans | - | 5 | - |
Compare side by side: Texas Higher Education Coordinating Board vs Earnest · Texas Higher Education Coordinating Board vs College Ave Student Loan Servicing · Texas Higher Education Coordinating Board vs Meritize Financial · Texas Higher Education Coordinating Board vs LendKey Technologies
What people say about Texas Higher Education Coordinating Board
All experiencesNo experiences with Texas Higher Education Coordinating Board yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Texas Higher Education Coordinating Board complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 5, 2026 | Payday & personal loans | Problems receiving the advance | Explained |
| Feb 13, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 13, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 10, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 8, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 9, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 4, 2025 | Student loans | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Jul 16, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 16, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 14, 2025 | Student loans | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 13, 2025 | Student loans | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 13, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Texas Higher Education Coordinating Board
How many complaints does Texas Higher Education Coordinating Board have?
Texas Higher Education Coordinating Board has 102 complaints on record since March 2012, including 5 in the last 12 months and 0 in the last 30 days. That makes it number 1,875 of every company by complaints this year.
Does Texas Higher Education Coordinating Board respond to complaints?
Yes. Texas Higher Education Coordinating Board answered 80% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Texas Higher Education Coordinating Board?
The most common problems are dealing with your lender or servicer (26), incorrect information on your report (13), problems receiving the advance (1).
Is Texas Higher Education Coordinating Board legit?
Texas Higher Education Coordinating Board is a real company with a public complaint record: consumers have complained about it 102 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Texas Higher Education Coordinating Board legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Texas Higher Education Coordinating Board?
Complain to Texas Higher Education Coordinating Board in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Texas Higher Education Coordinating Board complaints come from?
Most come from Texas (92), California (2), Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Texas Higher Education Coordinating Board
No comments yet. Start the conversation - questions are welcome too.