Debt collector · complaint record
The Phoenix Recovery Group complaints
Consumers have filed 655 complaints about The Phoenix Recovery Group since 2013, 168 of them in the last 12 months (+30% on the year before). It answered 15.5% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Poor response record. How it works
- Complaints on record
- 655
- Last 12 months
- 168
- Answered on time
- 15.5%
- Closed with relief
- 0%
- Last 30 days
- 6
- Rank
- #142 of 1,963
Since August 2013
+30% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 29, 2026
Most complained-about debt collectors
The Phoenix Recovery Group complaints by month
The busiest month was March 2026 (22 complaints). Complaints in the last 12 months are up 30% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How The Phoenix Recovery Group answered last 12 months
- Closed with explanation16598.2%
- Untimely response31.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4515.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend7/15+30% vs last year
What The Phoenix Recovery Group complaints are about
Top The Phoenix Recovery Group problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 129
- Debt was result of identity theft 30
- Debt was paid 27
- Debt was already discharged in bankruptcy and is no longer owed 7
Where The Phoenix Recovery Group complaints come from
Most complaints: Texas (500), Florida (20), California (16), Georgia (16), Michigan (8).
The Phoenix Recovery Group compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | UscbDebt collection | 47 | 174 | D |
| 2 | Credit Service InternationalDebt collection | 52 | 169 | C |
| 3 | GF SunStrong ManagementDebt collection | 44 | 168 | D |
| 4 | The Phoenix Recovery GroupDebt collection | 7 | 168 | F |
| 5 | Crown Asset Management, LLC, Duluth, GA BranchDebt collection | 55 | 166 | C |
| 6 | Associated Credit ServicesDebt collection | 50 | 166 | C |
| 7 | Client ServicesDebt collection | 56 | 164 | C |
| 8 | Helvey & Associates, Inc., Warsaw, IN BranchDebt collection | 60 | 163 | C |
Compare side by side: The Phoenix Recovery Group vs Uscb · The Phoenix Recovery Group vs Credit Service International · The Phoenix Recovery Group vs GF SunStrong Management · The Phoenix Recovery Group vs Crown Asset Management, LLC, Duluth, GA Branch
What people say about The Phoenix Recovery Group
All experiencesNo experiences with The Phoenix Recovery Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest The Phoenix Recovery Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | No timely reply |
| Oct 26, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Oct 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 21, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 21, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 17, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 16, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 15, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 13, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 13, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 11, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 11, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Questions about The Phoenix Recovery Group
How many complaints does The Phoenix Recovery Group have?
The Phoenix Recovery Group has 655 complaints on record since August 2013, including 168 in the last 12 months and 6 in the last 30 days. That makes it number 358 of every company by complaints this year.
Does The Phoenix Recovery Group respond to complaints?
Yes. The Phoenix Recovery Group answered 15.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 7/100 (grade F).
What do people complain about most with The Phoenix Recovery Group?
The most common problems are attempts to collect debt not owed (193), took or threatened to take negative or legal action (73), false statements or representation (87).
Is The Phoenix Recovery Group legit?
The Phoenix Recovery Group is a real company with a public complaint record: consumers have complained about it 655 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is The Phoenix Recovery Group legit? for the signals, red flags and how to protect yourself.
Are complaints about The Phoenix Recovery Group going up or down?
Up. There were 168 complaints in the last 12 months against 129 in the 12 before (+30%). See every month.
How do I file a complaint against The Phoenix Recovery Group?
Complain to The Phoenix Recovery Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most The Phoenix Recovery Group complaints come from?
Most come from Texas (500), Florida (20), California (16). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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