Mortgage company · complaint record
The Star Financial complaints
Consumers have filed 7 complaints about The Star Financial since 2012, none in the last 12 months. It answered 28.6% on time and closed 0% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 28.6%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since August 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 5, 2023
The Star Financial complaints by month
The busiest month was August 2012 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How The Star Financial answered all time
- Closed with explanation571.4%
- Untimely response228.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What The Star Financial complaints are about
Top The Star Financial problems
Where The Star Financial complaints come from
Most complaints: California (2), Florida (1), Indiana (1), Massachusetts (1), Maryland (1).
The Star Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | The Star FinancialMortgages | - | 0 | - |
Compare side by side: The Star Financial vs Midwest Loan Services · The Star Financial vs Truhome Solutions · The Star Financial vs NEXA Mortgage · The Star Financial vs Hilltop
What people say about The Star Financial
All experiencesNo experiences with The Star Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest The Star Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 5, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | No timely reply |
| Aug 16, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | No timely reply |
| Jul 17, 2017 | Mortgages | Closing on a mortgage | Explained |
| Jan 23, 2015 | Bank accounts | Account opening, closing, or management | Explained |
| Aug 21, 2014 | Mortgages | Application, originator, mortgage broker | Explained |
| Mar 13, 2013 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Aug 9, 2012 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about The Star Financial
How many complaints does The Star Financial have?
The Star Financial has 7 complaints on record since August 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does The Star Financial respond to complaints?
Yes. The Star Financial answered 28.6% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with The Star Financial?
The most common problems are application, originator, mortgage broker (2), managing an account (1), applying for a mortgage or refinancing an existing mortgage (1).
Is The Star Financial legit?
The Star Financial is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is The Star Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against The Star Financial?
Complain to The Star Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most The Star Financial complaints come from?
Most come from California (2), Florida (1), Indiana (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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