Auto loans & leases
Truist auto loans & leases complaints
Consumers have filed 1,706 complaints about Truist's auto loans & leases, 416 in the last 12 months (+23%). Truist answered 100% on time and closed 10% with relief. See the whole Truist record.
Truist against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Truist | 416 | 100% | 10% |
Latest Truist auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 7, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | In progress |
| Oct 6, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Oct 4, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 3, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Oct 1, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 1, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 29, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 25, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 25, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 25, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 23, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 23, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 23, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 23, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Sep 22, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Sep 20, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 18, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 17, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 16, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 15, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 14, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Sep 14, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 13, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Sep 12, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 10, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Sep 9, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Sep 9, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 7, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Fixed |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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