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Mortgages

Ubs Bank USA mortgages complaints

Consumers have filed 26 complaints about Ubs Bank USA's mortgages, 3 in the last 12 months. Ubs Bank USA answered 100% on time and closed 0% with relief. See the whole Ubs Bank USA record.

Ubs Bank USA against other mortgage lenders & servicers

#Company12 monthsChangeOn timeReliefAll time
1Shellpoint Mortgage Servicing3,741+17%81.4%0%17,690
2Rocket Mortgage3,572+499%99.9%0%8,475
3Freedom Mortgage1,701+50%99.4%0%9,327
4Ocwen Financial1,514+44%100%1%35,815
5Wells Fargo1,187-8%100%9%49,962
6PennyMac1,157+86%99.9%13%5,470
7Select Portfolio Servicing1,130+34%99.9%0%15,278
8Carrington Mortgage Services1,081+124%99.7%0%6,641
9Selene967+53%100%0%3,082
10LoanCare862+107%100%0%7,382
11Mr. Cooper757-64%100%0%13,321
12JPMorgan Chase734+43%100%2%25,884
13Ubs Bank USA3new100%0%26

Every mortgage company ranked

Latest Ubs Bank USA mortgages complaints

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsFLExplainedYes
Jul 15, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDExplainedYes
Dec 4, 2025MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Jan 12, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceOHExplainedYes
Jun 22, 2023MortgagesTrouble during payment processCOExplainedYes
Sep 26, 2022MortgagesTrouble during payment processNMExplainedYes
Dec 5, 2021MortgagesProblem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 daysNCExplainedYes
Oct 4, 2020MortgagesTrouble during payment processVAExplainedYes
Jun 10, 2020MortgagesTrouble during payment processILExplainedYes
May 6, 2020MortgagesTrouble during payment processMAExplainedYes
Mar 27, 2020MortgagesTrouble during payment processILExplainedYes
Feb 4, 2020MortgagesTrouble during payment processMDExplainedYes
May 16, 2019MortgagesTrouble during payment processORExplainedYes
Nov 29, 2018MortgagesTrouble during payment processSCExplainedYes
Apr 26, 2018MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
Apr 5, 2018MortgagesApplying for a mortgage or refinancing an existing mortgage-ExplainedYes
Jan 27, 2016MortgagesLoan servicing, payments, escrow accountMIClosedYes
Apr 17, 2015MortgagesApplication, originator, mortgage brokerAZExplainedYes
Aug 14, 2014MortgagesApplication, originator, mortgage brokerVAExplainedYes
Jun 9, 2014MortgagesLoan modification,collection,foreclosureNVClosedYes
Apr 23, 2014MortgagesLoan servicing, payments, escrow accountCAClosedYes
Oct 28, 2013MortgagesLoan servicing, payments, escrow accountFLClosedYes
Mar 26, 2013MortgagesCredit decision / UnderwritingCAExplainedYes
Feb 20, 2013MortgagesLoan servicing, payments, escrow accountGAExplainedYes
Dec 18, 2012MortgagesLoan modification,collection,foreclosureNYExplainedYes
Aug 2, 2012MortgagesLoan modification,collection,foreclosureCAMoney backYes

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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