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Complaint log

Ubs Bank USA complaint log

The newest complaints about Ubs Bank USA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsFLExplainedYes
Oct 14, 2026Bank accountsManaging an accountDeposits and withdrawalsMAExplainedYes
Oct 1, 2026Credit cardsGetting a credit cardProblem getting a working replacement cardILExplainedYes
Sep 14, 2026Bank accountsManaging an accountDeposits and withdrawalsNJExplainedYes
Aug 11, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAExplainedYes
Jul 15, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDExplainedYes
Jul 10, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAExplainedYes
Jul 9, 2026Credit cardsGetting a credit cardApplication deniedWAExplainedYes
Jun 11, 2026Credit cardsProblem when making paymentsProblem during payment processPAExplainedYes
May 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Apr 21, 2026Bank accountsManaging an accountDeposits and withdrawalsILExplainedYes
Apr 20, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Feb 23, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Feb 18, 2026Bank accountsManaging an accountProblem making or receiving paymentsIDExplainedYes
Dec 4, 2025MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Oct 28, 2025Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Oct 25, 2025Bank accountsManaging an accountCashing a check-ExplainedYes
Aug 8, 2025Bank accountsManaging an accountDeposits or withdrawalsMIExplainedYes
Jul 30, 2025Money transfers & appsOther transaction problem-ExplainedYes
Jul 14, 2025Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
May 27, 2025Credit cardsClosing your accountCompany closed your accountFLExplainedYes
May 22, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMDExplainedYes
Apr 16, 2025Bank accountsOpening an accountUnable to open an accountNVExplainedYes
Jan 24, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseNCExplainedYes
Sep 26, 2024Bank accountsManaging an accountBanking errorsAZExplainedYes
Jul 29, 2024Bank accountsManaging an accountFunds not handled or disbursed as instructedTNExplainedYes
Jul 17, 2024Money transfers & appsOther service problemPRExplainedYes
Jun 27, 2024Bank accountsManaging an accountDeposits and withdrawalsMDExplainedYes
Jun 12, 2024Money transfers & appsMoney was not available when promised-ExplainedYes
May 22, 2024Credit cardsClosing your accountCompany closed your accountOHExplainedYes
May 11, 2024Credit cardsClosing your accountCompany closed your accountRIExplainedYes
Jan 12, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceOHExplainedYes
Jan 2, 2024Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Aug 1, 2023Bank accountsManaging an accountProblem accessing account-ExplainedYes
Jul 14, 2023Money transfers & appsProblem with customer service-ExplainedYes
Jun 27, 2023Money transfers & appsMoney was not available when promised-ExplainedYes
Jun 22, 2023MortgagesTrouble during payment processCOExplainedYes
May 22, 2023Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueFLExplainedYes
Mar 7, 2023Bank accountsClosing an accountCompany closed your accountTXExplainedYes
Dec 3, 2022Bank accountsClosing an accountFunds not received from closed account-ExplainedYes
Nov 7, 2022Credit cardsClosing your accountCan't close your accountDCExplainedYes
Sep 26, 2022MortgagesTrouble during payment processNMExplainedYes
Sep 7, 2022Credit cardsProblem when making paymentsProblem during payment processAZExplainedYes
Mar 5, 2022Credit cardsOther features, terms, or problemsProblem with customer serviceTNExplainedYes
Jan 9, 2022Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipTNExplainedYes
Dec 8, 2021Credit reportingProblem with a credit reporting company's investigation into an existing problemProblem with personal statement of disputeTNExplainedYes
Dec 5, 2021MortgagesProblem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 daysNCExplainedYes
Nov 9, 2021Credit cardsOther features, terms, or problemsProblem with balance transferNCExplainedYes
Nov 2, 2021Credit cardsClosing your accountCompany closed your accountGAExplainedYes
Oct 18, 2021Bank accountsManaging an accountDeposits and withdrawalsAZExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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