Card issuer · complaint record
Ubs Bank USA complaints
Consumers have filed 147 complaints about Ubs Bank USA since 2012, 15 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is problem with a purchase shown on your statement. It is the 27th most complained-about of 52 credit card companies this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 147
- Last 12 months
- 15
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #27 of 52
Since August 2012
new vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Oct 21, 2026
Most complained-about credit card companies
Ubs Bank USA complaints by month
The busiest month was April 2015 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Ubs Bank USA answered all time
- Closed with monetary relief21.4%
- Closed with explanation10772.8%
- Closed3825.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Ubs Bank USA complaints are about
Top Ubs Bank USA problems
Where Ubs Bank USA complaints come from
Most complaints: California (19), Florida (17), Illinois (7), Texas (7), Massachusetts (5).
Ubs Bank USA compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
| 2 | ExtoCredit cards | 36 | 201 | D |
| 3 | TomoCreditCredit cards | 50 | 92 | C |
| 4 | ZendableCredit cards | 58 | 48 | C |
| 5 | FizzCredit cards | 0 | 42 | F |
| 6 | Fidem BaltimoreCredit cards | 45 | 36 | D |
| 7 | Total CardCredit cards | 45 | 31 | D |
| 8 | Ubs Bank USACredit cards | - | 15 | - |
Compare side by side: Ubs Bank USA vs Mercury Financial Intermediate · Ubs Bank USA vs Exto · Ubs Bank USA vs TomoCredit · Ubs Bank USA vs Zendable
What people say about Ubs Bank USA
All experiencesNo experiences with Ubs Bank USA yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Ubs Bank USA complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 1, 2026 | Credit cards | Getting a credit cardProblem getting a working replacement card | Explained |
| Sep 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 11, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Jul 15, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 10, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Jul 9, 2026 | Credit cards | Getting a credit cardApplication denied | Explained |
| Jun 11, 2026 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| May 2, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Apr 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 20, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
Questions about Ubs Bank USA
How many complaints does Ubs Bank USA have?
Ubs Bank USA has 147 complaints on record since August 2012, including 15 in the last 12 months and 1 in the last 30 days. That makes it number 1,229 of every company by complaints this year.
Does Ubs Bank USA respond to complaints?
Yes. Ubs Bank USA answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Ubs Bank USA?
The most common problems are problem with a purchase shown on your statement (8), managing an account (16), getting a credit card (4).
Is Ubs Bank USA legit?
Ubs Bank USA is a real company with a public complaint record: consumers have complained about it 147 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Ubs Bank USA legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Ubs Bank USA?
Complain to Ubs Bank USA in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Ubs Bank USA complaints come from?
Most come from California (19), Florida (17), Illinois (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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