Debt collector · complaint record
United Collection Bureau complaints
Filed under United Collection Bureau, Inc.
Consumers have filed 1,978 complaints about United Collection Bureau since 2013, 433 of them in the last 12 months (+10% on the year before). It answered 98.4% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Weak response record. How it works
- Complaints on record
- 1,978
- Last 12 months
- 433
- Answered on time
- 98.4%
- Closed with relief
- 0%
- Last 30 days
- 17
- Rank
- #87 of 1,963
Since July 2013
+10% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 3, 2026
Most complained-about debt collectors
United Collection Bureau complaints by month
The busiest month was June 2026 (83 complaints). Complaints in the last 12 months are up 10% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How United Collection Bureau answered last 12 months
- Closed with explanation43199.5%
- In progress20.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time38/4598.4% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+10% vs last year
What United Collection Bureau complaints are about
Top United Collection Bureau problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 348
- Debt was result of identity theft 155
- Debt was paid 116
- Debt was already discharged in bankruptcy and is no longer owed 17
Where United Collection Bureau complaints come from
Most complaints: Texas (319), Florida (215), Georgia (138), California (117), Michigan (117).
United Collection Bureau compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SunbitDebt collection | 41 | 464 | D |
| 2 | FirstPoint Collection ResourcesDebt collection | 51 | 463 | C |
| 3 | Credit FreshDebt collection | 42 | 459 | D |
| 4 | CNG Financial (Check 'n Go)Debt collection | 39 | 433 | D |
| 5 | United Collection BureauDebt collection | 47 | 433 | D |
| 6 | Thaxton InvestmentDebt collection | 80 | 408 | A |
| 7 | Professional Debt MediationDebt collection | 12 | 399 | F |
| 8 | Velocity Portfolio GroupDebt collection | 59 | 396 | C |
Compare side by side: United Collection Bureau vs Sunbit · United Collection Bureau vs FirstPoint Collection Resources · United Collection Bureau vs Credit Fresh · United Collection Bureau vs CNG Financial
What people say about United Collection Bureau
All experiencesNo experiences with United Collection Bureau yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest United Collection Bureau complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Nov 3, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 3, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 2, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 31, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Oct 31, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 29, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 26, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 25, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about United Collection Bureau
How many complaints does United Collection Bureau have?
United Collection Bureau has 1,978 complaints on record since July 2013, including 433 in the last 12 months and 17 in the last 30 days. That makes it number 213 of every company by complaints this year.
Does United Collection Bureau respond to complaints?
Yes. United Collection Bureau answered 98.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 47/100 (grade D).
What do people complain about most with United Collection Bureau?
The most common problems are attempts to collect debt not owed (636), written notification about debt (357), false statements or representation (179).
Is United Collection Bureau legit?
United Collection Bureau is a real company with a public complaint record: consumers have complained about it 1,978 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is United Collection Bureau legit? for the signals, red flags and how to protect yourself.
Are complaints about United Collection Bureau going up or down?
Up. There were 433 complaints in the last 12 months against 393 in the 12 before (+10%). See every month.
How do I file a complaint against United Collection Bureau?
Complain to United Collection Bureau in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most United Collection Bureau complaints come from?
Most come from Texas (319), Florida (215), Georgia (138). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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