Debt collector · complaint record
CNG Financial complaints Check 'n Go
Filed under CNG FINANCIAL CORPORATION
Consumers have filed 2,772 complaints about CNG Financial since 2013, 433 of them in the last 12 months (+48% on the year before). It answered 97.5% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Weak response record. How it works
- Complaints on record
- 2,772
- Last 12 months
- 433
- Answered on time
- 97.5%
- Closed with relief
- 0%
- Last 30 days
- 22
- Rank
- #87 of 1,963
Since August 2013
+48% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 13, 2026
Most complained-about debt collectors
CNG Financial complaints by month
The busiest month was March 2026 (62 complaints). Complaints in the last 12 months are up 48% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How CNG Financial answered last 12 months
- Closed with explanation43099.3%
- In progress30.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time34/4597.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend5/15+48% vs last year
What CNG Financial complaints are about
Top CNG Financial problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 222
- Debt was result of identity theft 68
- Debt was paid 49
- Debt was already discharged in bankruptcy and is no longer owed 16
Where CNG Financial complaints come from
Most complaints: California (521), Texas (344), South Carolina (278), Ohio (205), Michigan (136).
CNG Financial compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SunbitDebt collection | 41 | 464 | D |
| 2 | FirstPoint Collection ResourcesDebt collection | 51 | 463 | C |
| 3 | Credit FreshDebt collection | 42 | 459 | D |
| 4 | United Collection BureauDebt collection | 47 | 433 | D |
| 5 | CNG Financial (Check 'n Go)Debt collection | 39 | 433 | D |
| 6 | Thaxton InvestmentDebt collection | 80 | 408 | A |
| 7 | Professional Debt MediationDebt collection | 12 | 399 | F |
| 8 | Velocity Portfolio GroupDebt collection | 59 | 396 | C |
Compare side by side: CNG Financial vs Sunbit · CNG Financial vs FirstPoint Collection Resources · CNG Financial vs Credit Fresh · CNG Financial vs United Collection Bureau
What people say about CNG Financial
All experiencesNo experiences with CNG Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CNG Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Nov 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Nov 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Nov 5, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 5, 2026 | Debt collection | Threatened to contact someone or share information improperlyContacted you instead of your attorney | Explained |
| Nov 4, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Nov 4, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Nov 3, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Nov 3, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Oct 30, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 29, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | In progress |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
Questions about CNG Financial
How many complaints does CNG Financial have?
CNG Financial has 2,772 complaints on record since August 2013, including 433 in the last 12 months and 22 in the last 30 days. That makes it number 213 of every company by complaints this year.
Does CNG Financial respond to complaints?
Yes. CNG Financial answered 97.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 39/100 (grade D).
What do people complain about most with CNG Financial?
The most common problems are attempts to collect debt not owed (355), took or threatened to take negative or legal action (271), incorrect information on your report (203).
Is CNG Financial legit?
CNG Financial is a real company with a public complaint record: consumers have complained about it 2,772 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CNG Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about CNG Financial going up or down?
Up. There were 433 complaints in the last 12 months against 293 in the 12 before (+48%). See every month.
How do I file a complaint against CNG Financial?
Complain to CNG Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CNG Financial complaints come from?
Most come from California (521), Texas (344), South Carolina (278). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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