Mortgage company · complaint record
United Mortgage complaints
Filed under UNITED MORTGAGE CORP
Consumers have filed 35 complaints about United Mortgage since 2015, 7 of them in the last 12 months. It answered 100% on time and closed 17% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 35
- Last 12 months
- 7
- Answered on time
- 100%
- Closed with relief
- 17%
- Last 30 days
- 0
- Rank
- #158 of 595
Since May 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 28, 2026
Most complained-about mortgage lenders & servicers
United Mortgage complaints by month
The busiest month was May 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How United Mortgage answered all time
- Closed with monetary relief411.4%
- Closed with non-monetary relief25.7%
- Closed with explanation2674.3%
- Closed25.7%
- In progress12.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What United Mortgage complaints are about
Top United Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Loan sold or transferred to another company 1
- Interest rate 1
Where United Mortgage complaints come from
Most complaints: New York (15), Florida (5), California (4), South Carolina (2), New Jersey (2).
United Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | United MortgageMortgages | - | 7 | - |
Compare side by side: United Mortgage vs Midwest Loan Services · United Mortgage vs Truhome Solutions · United Mortgage vs NEXA Mortgage · United Mortgage vs Hilltop
What people say about United Mortgage
All experiencesNo experiences with United Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest United Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 28, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Aug 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Aug 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| May 27, 2026 | Mortgages | Trouble during payment processInterest rate | Explained |
| May 14, 2026 | Credit reporting | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Apr 22, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Fixed |
| Jan 21, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 4, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 23, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 6, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Money back |
| Jan 19, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
Questions about United Mortgage
How many complaints does United Mortgage have?
United Mortgage has 35 complaints on record since May 2015, including 7 in the last 12 months and 0 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does United Mortgage respond to complaints?
Yes. United Mortgage answered 100% of its complaints on time (within 15 days) and closed 17% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with United Mortgage?
The most common problems are trouble during payment process (8), applying for a mortgage or refinancing an existing mortgage (7), closing on a mortgage (8).
Is United Mortgage legit?
United Mortgage is a real company with a public complaint record: consumers have complained about it 35 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is United Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against United Mortgage?
Complain to United Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most United Mortgage complaints come from?
Most come from New York (15), Florida (5), California (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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