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Complaint log

Universal Account Servicing complaint log

The newest complaints about Universal Account Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 20, 2025Student loansGetting a loanConfusing or misleading advertisingCAExplainedYes
Jun 12, 2025Credit cardsClosing your accountCan't close your accountMIExplainedNo
Jun 10, 2025Payday & personal loansCharged fees or interest you didn't expectNYExplainedYes
Jun 8, 2025Student loansIssue where my lender is my schoolIssues with fees connected to the loanFLExplainedYes
May 8, 2025Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Apr 28, 2025Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingWAExplainedNo
Mar 20, 2025Debt collectionCommunication tacticsFrequent or repeated callsIAExplainedNo
Mar 12, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledNVExplainedYes
Mar 11, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Feb 4, 2025Debt collectionCommunication tacticsFrequent or repeated callsGAExplainedYes
Feb 3, 2025Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Jan 7, 2025Debt collectionWritten notification about debtNotification didn't disclose it was an attempt to collect a debtGAExplainedYes
Jan 2, 2025Debt collectionCommunication tacticsFrequent or repeated callsGAExplainedNo
Dec 31, 2024Payday & personal loansProblem when making paymentsFLExplainedYes
Dec 3, 2024Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeILExplainedYes
Oct 16, 2024Debt collectionAttempts to collect debt not owedDebt was paidCAExplainedYes
Sep 23, 2024Payday & personal loansGetting a line of creditFLExplainedYes
Jul 19, 2024Debt collectionWritten notification about debtDidn't receive notice of right to disputeTXExplainedNo
Jun 24, 2024Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Jun 24, 2024Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Jun 14, 2024Payday & personal loansCharged fees or interest you didn't expectVAExplainedYes
Jun 13, 2024Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Jun 10, 2024Payday & personal loansGetting the loanTNExplainedYes
Jun 7, 2024Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
May 9, 2024Debt relief & credit repairDidn't provide services promisedHIExplainedYes
Apr 17, 2024Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Mar 5, 2024Payday & personal loansProblem when making paymentsCAExplainedYes
Feb 11, 2024Payday & personal loansStruggling to pay your loanTXExplainedYes
Jan 14, 2024Payday & personal loansCharged fees or interest you didn't expectVAExplainedNo
Dec 22, 2023Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Dec 11, 2023Bank accountsManaging an accountDeposits and withdrawalsNVExplainedNo
Nov 30, 2023Payday & personal loansProblem with additional add-on products or servicesCAExplainedNo
Nov 27, 2023Debt collectionAttempts to collect debt not owedDebt was paidCAExplainedNo
Nov 17, 2023Payday & personal loansCharged fees or interest you didn't expectTXExplainedNo
Oct 26, 2023Payday & personal loansCan't stop withdrawals from your bank accountKSExplainedYes
Oct 12, 2023Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountNYExplainedYes
Oct 11, 2023Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Sep 30, 2023Payday & personal loansCharged fees or interest you didn't expectCOExplainedYes
Sep 28, 2023Payday & personal loansProblem when making paymentsCOExplainedYes
Sep 27, 2023Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Sep 6, 2023Payday & personal loansProblem with the payoff process at the end of the loanMDExplainedYes
Aug 22, 2023Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Aug 3, 2023Payday & personal loansStruggling to pay your loanCAExplainedYes
Aug 3, 2023Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMIExplainedYes
Jul 30, 2023Payday & personal loansProblem when making paymentsCTExplainedYes
Jun 2, 2023Debt collectionFalse statements or representationAttempted to collect wrong amountLAExplainedYes
May 12, 2023Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
May 5, 2023Debt collectionAttempts to collect debt not owedDebt is not yoursMDExplainedNo
Mar 31, 2023Payday & personal loansProblem with the payoff process at the end of the loanNYExplainedYes
Mar 27, 2023Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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