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Complaint log

Upstart complaint log

The newest complaints about Upstart, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 14, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeVAExplainedYes
Aug 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Aug 14, 2026Credit reportingImproper use of your reportReporting company used your report improperlyKYExplainedYes
Aug 14, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsARExplainedYes
Aug 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Aug 13, 2026Payday & personal loansCan't contact lender or servicerMNExplainedYes
Aug 13, 2026Payday & personal loansConfusing or misleading advertising or marketingNYExplainedYes
Aug 13, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedILExplainedYes
Aug 13, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedSCExplainedYes
Aug 13, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Aug 13, 2026Credit reportingIncorrect information on your reportAccount information incorrectPAExplainedYes
Aug 13, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedILExplainedYes
Aug 13, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Aug 13, 2026Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsTXExplainedYes
Aug 12, 2026Payday & personal loansProblem with the payoff process at the end of the loanFLExplainedYes
Aug 12, 2026Payday & personal loansCharged fees or interest you didn't expect-ExplainedYes
Aug 12, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYExplainedYes
Aug 12, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMDExplainedYes
Aug 12, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountLAExplainedYes
Aug 12, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNYExplainedYes
Aug 12, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedALExplainedYes
Aug 12, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedPAExplainedYes
Aug 12, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMOExplainedYes
Aug 12, 2026Payday & personal loansProblem when making paymentsCAExplainedNo
Aug 12, 2026Credit reportingIncorrect information on your reportAccount information incorrectALExplainedYes
Aug 11, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedAZExplainedYes
Aug 10, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Aug 10, 2026Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceTXExplainedYes
Aug 10, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseAZExplainedYes
Aug 10, 2026Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceNCExplainedYes
Aug 9, 2026Credit reportingIncorrect information on your reportAccount status incorrectNEExplainedYes
Aug 9, 2026Payday & personal loansProblem when making paymentsNYExplainedYes
Aug 8, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMOExplainedYes
Aug 8, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtNYExplainedYes
Aug 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Aug 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Aug 7, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNYExplainedYes
Aug 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Aug 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Aug 7, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedFLExplainedYes
Aug 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Aug 6, 2026Credit reportingIncorrect information on your reportAccount information incorrectPAExplainedYes
Aug 6, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Aug 6, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedWAExplainedYes
Aug 6, 2026Credit reportingIncorrect information on your reportAccount information incorrectINExplainedYes
Aug 5, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportVAExplainedYes
Aug 5, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Aug 5, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftINExplainedYes
Aug 5, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Aug 5, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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