Auto loans & leases
U.S. Bank auto loans & leases complaints
Consumers have filed 1,375 complaints about U.S. Bank's auto loans & leases, 103 in the last 12 months (+30%). U.S. Bank answered 100% on time and closed 36% with relief. See the whole U.S. Bank record.
U.S. Bank against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | U.S. Bank | 103 | 100% | 36% |
Latest U.S. Bank auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 11, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 5, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Money back |
| Jul 31, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jul 31, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jul 29, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jul 28, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Jul 25, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 24, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Jul 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jul 20, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Jul 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jul 14, 2026 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | Explained |
| Jul 14, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 29, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 29, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 24, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Jun 12, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Jun 10, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 4, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Money back |
| Jun 1, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| May 27, 2026 | Auto loans & leases | Problems at the end of the loan or leaseTermination fees or other problem when ending the lease early | Money back |
| May 24, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| May 19, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 9, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| May 5, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 3, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Apr 30, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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