Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 15, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Mar 12, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Mar 11, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 7, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Feb 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Feb 19, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Feb 16, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Fixed |
| Feb 3, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jan 31, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Fixed |
| Jan 27, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Fixed |
| Jan 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 26, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Jan 26, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 23, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jan 22, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Fixed |
| Jan 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Jan 21, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Jan 17, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 17, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jan 16, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jan 12, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 11, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Jan 10, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 6, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Jan 1, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 24, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Dec 19, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Dec 15, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 12, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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