Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 28, 2025 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| May 27, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Money back |
| May 25, 2025 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| May 23, 2025 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 21, 2025 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| May 19, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| May 19, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| May 15, 2025 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| May 11, 2025 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| May 9, 2025 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 9, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 8, 2025 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| May 2, 2025 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| May 1, 2025 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Apr 29, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 28, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Fixed |
| Apr 22, 2025 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Apr 15, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 11, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 4, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 3, 2025 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Mar 29, 2025 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Fixed |
| Mar 26, 2025 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Mar 24, 2025 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Mar 18, 2025 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Money back |
| Mar 18, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Mar 17, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 17, 2025 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Mar 3, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
| Mar 1, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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