Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 18, 2025 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Feb 4, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Money back |
| Feb 4, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Fixed |
| Feb 4, 2025 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Feb 3, 2025 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Jan 29, 2025 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Jan 27, 2025 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Jan 25, 2025 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jan 24, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jan 24, 2025 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Jan 21, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 17, 2025 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Jan 17, 2025 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Jan 16, 2025 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Jan 16, 2025 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Jan 9, 2025 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| Jan 1, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 31, 2024 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Dec 28, 2024 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Dec 25, 2024 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Fixed |
| Dec 22, 2024 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Dec 20, 2024 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Dec 10, 2024 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Dec 9, 2024 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Dec 5, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Dec 1, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Nov 30, 2024 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Nov 26, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Nov 25, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 22, 2024 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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