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Complaint log

USAA complaint log

The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 27, 2026Bank accountsClosing an accountCompany closed your accountGAExplainedYes
Oct 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Oct 27, 2026Bank accountsManaging an accountProblem accessing accountFLExplainedYes
Oct 27, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Oct 27, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedKSMoney backYes
Oct 26, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementIDExplainedYes
Oct 26, 2026Bank accountsManaging an accountProblem using a debit or ATM cardWAExplainedYes
Oct 26, 2026Credit cardsFees or interestCharged too much interestWAMoney backYes
Oct 26, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesAKExplainedYes
Oct 26, 2026Auto loans & leasesManaging the loan or leaseBilling problemCAMoney backYes
Oct 26, 2026Auto loans & leasesManaging the loan or leaseBilling problemIAExplainedYes
Oct 25, 2026Credit cardsTrouble using your cardCan't use card to make purchasesVAExplainedYes
Oct 25, 2026Bank accountsClosing an accountCompany closed your accountTXExplainedYes
Oct 25, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMDExplainedYes
Oct 24, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 24, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesTXExplainedYes
Oct 24, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMDFixedYes
Oct 24, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Oct 24, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Oct 24, 2026Money transfers & appsOther transaction problemTXExplainedYes
Oct 23, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementILExplainedYes
Oct 23, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXFixedYes
Oct 23, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 23, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNMMoney backYes
Oct 23, 2026Bank accountsManaging an accountProblem using a debit or ATM cardGAExplainedYes
Oct 23, 2026Bank accountsManaging an accountProblem making or receiving paymentsOKExplainedYes
Oct 23, 2026Bank accountsManaging an accountCashing a checkTXExplainedYes
Oct 23, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountWIExplainedYes
Oct 23, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountNJFixedYes
Oct 23, 2026Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipTXFixedYes
Oct 23, 2026Credit cardsOther features, terms, or problemsOther problemCAFixedYes
Oct 23, 2026Bank accountsManaging an accountProblem accessing accountMDExplainedYes
Oct 22, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Oct 22, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLFixedYes
Oct 22, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNEExplainedYes
Oct 22, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesGAFixedYes
Oct 22, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedKYExplainedYes
Oct 22, 2026Credit cardsOther features, terms, or problemsOther problemMSExplainedYes
Oct 22, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedSCExplainedYes
Oct 22, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNEMoney backYes
Oct 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXFixedYes
Oct 22, 2026Money transfers & appsFraud or scamFLExplainedYes
Oct 22, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedSCExplainedYes
Oct 22, 2026Bank accountsOpening an accountUnable to open an accountGAExplainedYes
Oct 21, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Oct 21, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingTXExplainedYes
Oct 21, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCFixedYes
Oct 21, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedTNFixedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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