Complaint log
USAA complaint log
The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 28, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 28, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Sep 28, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 28, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 28, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 28, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Sep 27, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 27, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Sep 27, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 27, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Sep 27, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Sep 27, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 27, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 27, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 26, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Sep 26, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 26, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Sep 26, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 25, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Sep 25, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Sep 25, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Fixed |
| Sep 25, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Sep 25, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 25, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Sep 25, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Sep 25, 2026 | Credit cards | Getting a credit cardApplication denied | Explained |
| Sep 24, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 24, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Sep 24, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 24, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 24, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 24, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 24, 2026 | Bank accounts | Problem caused by your funds being lowLate or other fees | Explained |
| Sep 24, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 23, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Sep 23, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 23, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Sep 23, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 23, 2026 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Sep 23, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 23, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Sep 23, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Sep 23, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Sep 22, 2026 | Credit cards | Getting a credit cardApplication denied | Explained |
| Sep 22, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 22, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Sep 22, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 22, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Sep 22, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works