Complaint log
USAA complaint log
The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 4, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Oct 4, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 4, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 4, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 4, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Oct 3, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 3, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 3, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 2, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Oct 2, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Oct 2, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Fixed |
| Oct 2, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 2, 2026 | Bank accounts | Managing an accountBanking errors | Money back |
| Oct 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 1, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | Explained |
| Oct 1, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 1, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 1, 2026 | Bank accounts | Managing an accountProblem accessing account | Fixed |
| Oct 1, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | Explained |
| Oct 1, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Oct 1, 2026 | Credit cards | Closing your accountCan't close your account | Explained |
| Oct 1, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Fixed |
| Oct 1, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 1, 2026 | Bank accounts | Closing an accountCan't close your account | Money back |
| Oct 1, 2026 | Bank accounts | Managing an accountProblem accessing account | Fixed |
| Oct 1, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Money back |
| Oct 1, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Sep 30, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Sep 30, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Fixed |
| Sep 30, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Sep 30, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Sep 30, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Sep 30, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 30, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 30, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Sep 30, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | Explained |
| Sep 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Sep 30, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 30, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 29, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 29, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Sep 29, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 29, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Sep 29, 2026 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Sep 29, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 29, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 28, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works