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Complaint log

USAA complaint log

The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 22, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Sep 21, 2026Bank accountsManaging an accountBanking errorsAZMoney backYes
Sep 21, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesLAExplainedYes
Sep 21, 2026Bank accountsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Sep 21, 2026Bank accountsManaging an accountProblem using a debit or ATM cardPAExplainedYes
Sep 21, 2026Credit cardsProblem when making paymentsProblem during payment processGAMoney backYes
Sep 21, 2026Credit cardsOther features, terms, or problemsProblem with balance transferOKExplainedYes
Sep 21, 2026Credit cardsClosing your accountCompany closed your accountGAExplainedYes
Sep 21, 2026Bank accountsProblem with a lender or other company charging your accountCan't stop withdrawals from your accountTXExplainedYes
Sep 21, 2026Bank accountsManaging an accountBanking errorsAKExplainedYes
Sep 21, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedILExplainedYes
Sep 21, 2026Credit cardsFees or interestCharged too much interestWAExplainedYes
Sep 21, 2026Money transfers & appsFraud or scamTXExplainedYes
Sep 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXFixedYes
Sep 19, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processSCExplainedYes
Sep 19, 2026Bank accountsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportILExplainedYes
Sep 19, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedVAExplainedYes
Sep 18, 2026Money transfers & appsOther transaction problemNCExplainedYes
Sep 18, 2026Bank accountsManaging an accountProblem making or receiving paymentsOHExplainedYes
Sep 18, 2026Money transfers & appsProblem with customer serviceFLExplainedYes
Sep 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardGAMoney backYes
Sep 18, 2026Bank accountsClosing an accountFunds not received from closed accountSCExplainedYes
Sep 18, 2026Bank accountsClosing an accountCompany closed your accountCAExplainedYes
Sep 18, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offMOExplainedYes
Sep 18, 2026Bank accountsManaging an accountDeposits and withdrawalsMDExplainedYes
Sep 18, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Sep 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Sep 18, 2026Bank accountsManaging an accountBanking errorsVAExplainedYes
Sep 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardGAExplainedYes
Sep 18, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementALExplainedYes
Sep 17, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Sep 17, 2026Bank accountsManaging an accountProblem making or receiving paymentsOKFixedYes
Sep 17, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanCAExplainedYes
Sep 17, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Sep 17, 2026Credit cardsProblem when making paymentsProblem during payment processTXExplainedYes
Sep 17, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportOHExplainedYes
Sep 17, 2026Bank accountsManaging an accountProblem using a debit or ATM cardALFixedYes
Sep 17, 2026Bank accountsManaging an accountProblem using a debit or ATM cardLAExplainedYes
Sep 17, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Sep 17, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeSCFixedYes
Sep 16, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeNJExplainedYes
Sep 16, 2026Bank accountsManaging an accountBanking errorsVAExplainedYes
Sep 16, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanCOExplainedYes
Sep 16, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Sep 16, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedCTExplainedYes
Sep 16, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardILExplainedYes
Sep 16, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processINMoney backYes
Sep 16, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNYFixedYes
Sep 16, 2026Bank accountsManaging an accountProblem making or receiving paymentsFLExplainedYes
Sep 16, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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