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Payday & personal loans

USAA payday & personal loans complaints

Consumers have filed 281 complaints about USAA's payday & personal loans, 34 in the last 12 months (+6%). USAA answered 100% on time and closed 18% with relief. See the whole USAA record.

USAA against other personal & payday lenders

#Company12 monthsChangeOn timeReliefAll time
1Affirm2,316+167%100%0%4,371
2Paramount GR904+262%99.8%0%1,538
3OneMain Financial765+18%100%7%3,344
4Klarna652+212%94%13%1,034
5Block (Cash App)447+213%96.2%2%702
6Enova (CashNetUSA, NetCredit)434+7%100%0%2,775
7CCF Intermediate388-18%99.7%8%1,368
8Upgrade291+62%100%2%923
9Upstart276+35%99.6%2%910
10SoFi276+57%100%10%563
11Truist274+37%99.6%11%958
12Uprova Credit257+118%100%0%466
13USAA34+6%100%18%281

Every lender ranked

Latest USAA payday & personal loans complaints

ReceivedAboutIssueStateAnswerOn time
Dec 20, 2024Payday & personal loansProblem with additional add-on products or servicesCTExplainedYes
Dec 18, 2024Payday & personal loansProblem with the payoff process at the end of the loanGAExplainedYes
Dec 18, 2024Payday & personal loansIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Dec 14, 2024Payday & personal loansLoan payment wasn't credited to your accountMSExplainedYes
Dec 11, 2024Payday & personal loansProblem with additional add-on products or servicesNJExplainedYes
Nov 27, 2024Payday & personal loansCharged fees or interest you didn't expectUTExplainedYes
Nov 9, 2024Payday & personal loansCharged fees or interest you didn't expectILExplainedYes
Oct 19, 2024Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountTXExplainedYes
Oct 3, 2024Payday & personal loansConfusing or misleading advertising or marketingAZExplainedYes
Sep 27, 2024Payday & personal loansCharged fees or interest you didn't expectILExplainedYes
Sep 9, 2024Payday & personal loansIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Jul 14, 2024Payday & personal loansCharged fees or interest you didn't expectTXExplainedYes
Jul 10, 2024Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Jun 14, 2024Payday & personal loansGetting the loanWAExplainedYes
Jun 14, 2024Payday & personal loansProblem with additional add-on products or servicesTXExplainedYes
Jun 6, 2024Payday & personal loansGetting a line of creditMDExplainedYes
May 23, 2024Payday & personal loansProblem with additional add-on products or servicesMDFixedYes
Mar 26, 2024Payday & personal loansCharged fees or interest you didn't expectFLExplainedYes
Mar 20, 2024Payday & personal loansStruggling to pay your loanORExplainedYes
Mar 6, 2024Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Feb 28, 2024Payday & personal loansProblem with the payoff process at the end of the loanMDExplainedYes
Jan 1, 2024Payday & personal loansProblem when making paymentsMOExplainedYes
Dec 22, 2023Payday & personal loansIncorrect information on your reportAccount status incorrectMDExplainedYes
Dec 6, 2023Payday & personal loansProblem when making paymentsMOExplainedYes
Nov 27, 2023Payday & personal loansGetting the loanGAExplainedYes
Nov 19, 2023Payday & personal loansGetting a line of creditTXExplainedYes
Nov 16, 2023Payday & personal loansProblem when making paymentsGAExplainedYes
Nov 15, 2023Payday & personal loansStruggling to pay your loanCAExplainedYes
Nov 2, 2023Payday & personal loansProblems receiving the advanceTXExplainedYes
Oct 17, 2023Payday & personal loansGetting a line of creditCAExplainedYes

Your rights with personal & payday lenders

You can revoke permission for a lender to take automatic payments from your account by telling the lender and your bank. Many states cap interest or ban payday loans altogether, and the Military Lending Act caps most loans to active-duty servicemembers and their families at 36% APR.

Scam warning: A real lender never asks for a fee up front, a gift card or a "deposit" before sending a loan. Check the lender is licensed in your state.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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