Mortgage company · complaint record
V.I.P. Mortgage complaints
Filed under V.I.P. MORTGAGE, INC.
Consumers have filed 17 complaints about V.I.P. Mortgage since 2017, 7 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 7
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #158 of 595
Since January 2017
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 9, 2026
Most complained-about mortgage lenders & servicers
V.I.P. Mortgage complaints by month
The busiest month was August 2020 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How V.I.P. Mortgage answered all time
- Closed with monetary relief211.8%
- Closed with explanation1588.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What V.I.P. Mortgage complaints are about
Top V.I.P. Mortgage problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Loan sold or transferred to another company 1
Where V.I.P. Mortgage complaints come from
Most complaints: Arizona (14), California (1), New Hampshire (1), Texas (1).
V.I.P. Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | V.I.P. MortgageMortgages | - | 7 | - |
Compare side by side: V.I.P. Mortgage vs Midwest Loan Services · V.I.P. Mortgage vs Truhome Solutions · V.I.P. Mortgage vs NEXA Mortgage · V.I.P. Mortgage vs Hilltop
What people say about V.I.P. Mortgage
All experiencesNo experiences with V.I.P. Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest V.I.P. Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 2, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jul 1, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jun 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 18, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Mar 5, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Dec 23, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 3, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jan 1, 2023 | Mortgages | Closing on a mortgage | Money back |
| Dec 31, 2022 | Mortgages | Trouble during payment process | Money back |
| Jul 21, 2022 | Mortgages | Closing on a mortgage | Explained |
| Mar 4, 2022 | Mortgages | Trouble during payment process | Explained |
Questions about V.I.P. Mortgage
How many complaints does V.I.P. Mortgage have?
V.I.P. Mortgage has 17 complaints on record since January 2017, including 7 in the last 12 months and 0 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does V.I.P. Mortgage respond to complaints?
Yes. V.I.P. Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with V.I.P. Mortgage?
The most common problems are trouble during payment process (6), struggling to pay mortgage (3), applying for a mortgage or refinancing an existing mortgage (2).
Is V.I.P. Mortgage legit?
V.I.P. Mortgage is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is V.I.P. Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against V.I.P. Mortgage?
Complain to V.I.P. Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most V.I.P. Mortgage complaints come from?
Most come from Arizona (14), California (1), New Hampshire (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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