Mortgage company · complaint record
Watermark Capital complaints
Filed under WATERMARK CAPITAL, INC.
Consumers have filed 54 complaints about Watermark Capital since 2012, 4 of them in the last 12 months. It answered 100% on time and closed 25% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 54
- Last 12 months
- 4
- Answered on time
- 100%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- #216 of 595
Since June 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 2, 2026
Most complained-about mortgage lenders & servicers
Watermark Capital complaints by month
The busiest month was September 2020 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Watermark Capital answered all time
- Closed with non-monetary relief23.7%
- Closed with explanation5194.4%
- Closed11.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Watermark Capital complaints are about
Top Watermark Capital problems
Inside "Trouble during payment process"
- Payment process 3
- Escrow, taxes, or insurance 1
- Paying off the loan 1
Where Watermark Capital complaints come from
Most complaints: California (28), Arizona (5), Washington (5), Texas (3), Massachusetts (3).
Watermark Capital compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Watermark CapitalMortgages | - | 4 | - |
Compare side by side: Watermark Capital vs Midwest Loan Services · Watermark Capital vs Truhome Solutions · Watermark Capital vs NEXA Mortgage · Watermark Capital vs Hilltop
What people say about Watermark Capital
All experiencesNo experiences with Watermark Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Watermark Capital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 2, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 21, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 29, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 19, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Fixed |
| May 8, 2025 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Oct 5, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 27, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 8, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 8, 2023 | Mortgages | Trouble during payment process | Explained |
| Jun 28, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jun 6, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 17, 2023 | Mortgages | Trouble during payment process | Explained |
Questions about Watermark Capital
How many complaints does Watermark Capital have?
Watermark Capital has 54 complaints on record since June 2012, including 4 in the last 12 months and 0 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does Watermark Capital respond to complaints?
Yes. Watermark Capital answered 100% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Watermark Capital?
The most common problems are trouble during payment process (18), incorrect information on your report (5), improper use of your report (2).
Is Watermark Capital legit?
Watermark Capital is a real company with a public complaint record: consumers have complained about it 54 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Watermark Capital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Watermark Capital?
Complain to Watermark Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Watermark Capital complaints come from?
Most come from California (28), Arizona (5), Washington (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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