Mortgages
Zillow Group mortgages complaints
Consumers have filed 51 complaints about Zillow Group's mortgages, 9 in the last 12 months. Zillow Group answered 77.8% on time and closed 0% with relief. See the whole Zillow Group record.
Zillow Group against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Zillow Group | 9 | 77.8% | 0% |
Latest Zillow Group mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jun 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| May 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 18, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Apr 19, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Mar 31, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Feb 19, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 3, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 27, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Sep 29, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 5, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 15, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Mar 11, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Money back |
| Jan 15, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 12, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 1, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 6, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jun 4, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 18, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Money back |
| Nov 28, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Nov 15, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 7, 2023 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 25, 2023 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 8, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Money back |
| Jun 1, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jan 6, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Dec 22, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Sep 20, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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