Complaint log
Access Group complaint log
The newest complaints about Access Group, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Oct 14, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Oct 14, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Oct 5, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Sep 19, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Aug 19, 2016 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
| Aug 16, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jun 24, 2016 | Debt collection | Communication tacticsCalled after sent written cease of comm | Explained |
| Jun 19, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jun 14, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jun 2, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| May 31, 2016 | Debt collection | Communication tacticsCalled after sent written cease of comm | Explained |
| May 27, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| May 25, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| May 12, 2016 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 20, 2016 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 7, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 1, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Mar 31, 2016 | Payday & personal loans | Managing the loan or lease | Explained |
| Mar 31, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Mar 9, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Mar 8, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Mar 3, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Feb 17, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jan 28, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Jan 7, 2016 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Nov 22, 2015 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Nov 17, 2015 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Oct 26, 2015 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Oct 20, 2015 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Oct 5, 2015 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Sep 18, 2015 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Sep 9, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Aug 27, 2015 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
| Aug 21, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Aug 4, 2015 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Jun 7, 2015 | Debt collection | Communication tacticsThreatened to take legal action | Explained |
| May 6, 2015 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| May 6, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 28, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt is not mine | Explained |
| Apr 15, 2015 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 9, 2015 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
| Apr 9, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Feb 18, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Closed |
| Feb 12, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jan 10, 2015 | Student loans | Getting a loanQualify for a better loan than offered | Explained |
| Jan 9, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Dec 3, 2014 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Dec 2, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Dec 2, 2014 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works